Nino Gotsiridze
Summary
Experienced sales and customer service professional with a proven track record of cultivating relationships and increasing profit margins through trust-building. Known for being hardworking, reliable, and detail-oriented, consistently delivering top-notch results in alignment with strict targets and deadlines. Motivated by a strong drive to excel and exceed expectations in all aspects of sales and customer service operations.
Overview
5
5
years of professional experience
Work History
Customer Care Manager
Girteka Logistics
06.2024 - Current
- Established positive relationships with clients, leading to increased customer loyalty and retention
- Processed customer orders with full accuracy, ensuring clean records
- Tracked shipments and kept customers informed
- Controlled payments and minimized overdue accounts
- Managed demurrage cases and applied preventive actions
- Identified and solved logistics process issues
- Suggested improvements to boost efficiency and service quality
- Coordinated logistics/supply chain tasks with cross-functional teams
- Resolved customer complaints promptly and effectively
- Attended weekly/monthly/quarterly trainings to stay updated on industry changes and best practices
Senior Sales Manager
Green Light Canada (Immigration Services Agency)
07.2022 - 12.2023
- Consulted international, English-speaking customers to identify service needs and explain procedures
- Built strong customer relationships by understanding their requirements
- Collaborated with marketing, product, operations, and executives to align sales strategies
- Analyzed market trends and competition to find growth opportunities
- Kept updated on industry trends to drive innovation
- Created customized immigration plans and explained fees
- Negotiated and closed sales deals successfully
- Achieved sales targets regularly
- Hired, trained, and mentored team members
- Maintained up-to-date knowledge of products and services offered to customers
- Performed additional duties as needed
Sales Representative
Green Light Canada (Immigration Services Agency)
05.2021 - 07.2022
- Scheduled client consultations to assess service needs and provide options
- Built positive rapport via phone and email
- Resolved queries with clear communication and follow-up
- Maintained accurate customer records and tracked deadlines
- Collaborated with team to meet targets
- Improved client satisfaction through prompt issue resolution and quality service
- Used CRM to manage client data, track leads, and monitor sales
- Boosted sales by targeting high-potential accounts
- Negotiated contracts balancing customer needs and profitability
- Handled daily operations independently
- Attended training sessions to enhance skills and performance
Sales and Customer Support Specialist
LTD One & Only (Locksmith Services in the USA)
03.2020 - 12.2020
- Assisted in fulfillment of customer orders placed by telephone
- Assisted customers with product-related questions, feedback and complaints
- Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices. Followed up on customer issues, reaching out to verify satisfaction beyond initial communication
- Negotiated and closed deals with minimal required support from sales managers. Boosted client retention, closed sales goals and secured targeted rates
Education
Bachelor of Business Administration -
Ilia State University
Tbilisi, Georgia01.2021
Skills
- Integrity, Accountability & Professionalism
- Collaborative & Cross-Functional Leadership
- Negotiation & Closing Skills
- Consistent Overachievement of Sales Targets
- Self-Driven & Results-Oriented
- Emotional Intelligence & Client Insight
- CRM Tools & SAP
- Business-Level English Communication
- B2B & B2C Sales Strategy
Languages
Georgian
Bilingual or Proficient (C2)
English
Advanced (C1)
Russian
Intermediate (B1)
French
Elementary (A2)
References
Available upon request
Timeline
Customer Care Manager
Girteka Logistics
06.2024 - Current
Senior Sales Manager
Green Light Canada (Immigration Services Agency)
07.2022 - 12.2023
Sales Representative
Green Light Canada (Immigration Services Agency)
05.2021 - 07.2022
Sales and Customer Support Specialist
LTD One & Only (Locksmith Services in the USA)
03.2020 - 12.2020
Bachelor of Business Administration -
Ilia State University
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