LEVANI BARAMIDZE
Tbilisi
Summary
Dynamic Transport Technical Support Specialist at Girteka Logistics with expertise in technical issue resolution and performance optimization. Proven ability to enhance fleet operations through effective communication and collaboration. Skilled in regulatory compliance and project management, ensuring minimal downtime and improved efficiency in transport management systems.
Customer-focused car rental agent with a strong background in vehicle reservations, fleet management, and customer service. Skilled in handling international clients, contract negotiations, and upselling premium services, while ensuring smooth rental operations. Dedicated to providing a seamless and professional experience, enhancing customer satisfaction, and driving business success.
Overview
6
6
years of professional experience
Work History
Transport Technical Support Specialist
Girteka logistics
Tbilisi
09.2023 - Current
- Provided technical support for transport management systems (TMS), GPS tracking, and telematics to ensure efficient fleet operations.
- Assisted drivers and dispatchers in troubleshooting software and hardware issues related to route planning, vehicle tracking, and on-board systems.
- Monitored and maintained fleet management technologies, ensuring minimal downtime and quick issue resolution.
- Supported logistics teams in using Girteka’s internal transport platforms, enhancing operational efficiency.
- Diagnosed and resolved issues with onboard telematics devices, mobile applications, and network connectivity.
- Collaborated with IT and third-party vendors to escalate and resolve complex technical issues.
- Provided training and documentation for drivers and logistics staff on system updates and best practices.
- Ensured compliance with transport regulations and digital tachograph systems
Sales Manager
Indigo Cars Import
02.2023 - 09.2023
- Managed the sales process for importing vehicles from the USA to [Target Market], ensuring smooth transactions and customer satisfaction.
- Developed and maintained relationships with dealers, wholesalers, and individual buyers, increasing sales volume.
- Negotiated pricing, shipping costs, and customs clearance procedures to maximize profitability.
- Coordinated with logistics partners, customs brokers, and finance teams to streamline vehicle importation.
- Researched and sourced high-demand vehicles from US auctions (Copart, IAAI, Manheim, etc.), optimizing stock selection.
- Implemented sales strategies to expand market reach, including digital marketing and social media promotions.
- Monitored market trends, vehicle demand, and pricing to adjust sales tactics accordingly.
- Provided after-sales support regarding vehicle registration, documentation, and compliance with local regulations.
- Led and trained a team of sales representatives, improving performance and customer engagement.
Product and Sales Manager
Concord Group
02.2022 - 02.2023
- Organized and managed inbound tours for international travelers visiting the UK, ensuring high-quality customer experiences.
- Developed customized travel itineraries, including accommodations, transport, excursions, and guided tours.
- Coordinated with hotels, transport providers, and local attractions to negotiate rates and secure availability.
- Managed B2B and B2C bookings, working with travel agencies, corporate clients, and direct customers.
- Provided customer support before, during, and after travel, addressing inquiries, special requests, and issue resolution.
- Ensured compliance with UK tourism regulations and visa requirements where applicable.
- Maintained relationships with key hospitality and tourism partners to enhance service offerings.
- Used booking and reservation systems to manage client reservations efficiently.
- Monitored market trends to identify new tourism opportunities and develop attractive tour packages.
- Assisted in marketing efforts, including digital campaigns and travel fairs, to attract international visitors.
Rental Agent
Concord Group
Tbilisi
01.2022 - 09.2022
- Assisted domestic and international customers with vehicle rentals, ensuring a smooth booking process.
- Explained rental terms, insurance options, and additional services to customers.
- Managed reservations, vehicle check-ins/check-outs, and payment processing.
- Conducted vehicle inspections before and after rentals, noting any damages and reporting issues.
- Provided customer support, resolving complaints and handling inquiries professionally.
- Worked with corporate clients and travel agencies to arrange long-term and business rentals.
- Maintained an up-to-date knowledge of the company’s fleet, pricing, and promotions.
- Coordinated with maintenance teams to ensure rental cars were serviced and cleaned.
- Assisted in upselling premium vehicle models, insurance packages, and add-ons.
- Ensured compliance with company policies, legal requirements, and safety regulations.
Administrator
Hotel Maria Luis
01.2019 - 01.2022
- Managed daily hotel operations, ensuring smooth front desk, reservations, and guest services.
- Oversaw check-ins, check-outs, and room allocations, ensuring a seamless guest experience.
- Handled guest inquiries, complaints, and special requests to maintain high customer satisfaction.
- Supervised hotel staff, including front desk agents, housekeeping, and maintenance teams.
- Monitored hotel bookings, occupancy rates, and revenue, optimizing pricing and promotions.
- Maintained hotel records, financial transactions, and administrative documentation.
- Coordinated with suppliers and service providers for inventory, maintenance, and catering needs.
- Ensured compliance with health, safety, and hospitality industry regulations.
- Assisted in marketing and sales efforts, including online booking platforms and promotional campaigns.
- Used hotel management software to streamline operations and improve efficiency.
Intern
International Black Sea University
01.2019 - 01.2021
- Planned and coordinated sports events, ensuring smooth execution from start to finish.
- Managed video and photography coverage, overseeing filming, editing, and distribution of event highlights.
- Collaborated with photographers, videographers, and media teams to capture high-quality content.
- Organized gifts and promotional materials for athletes, sponsors, and VIP guests.
- Negotiated with suppliers for event merchandise, trophies, medals, and branded giveaways.
- Ensured branding and sponsorship visibility across media content, gifts, and event materials.
- Managed event logistics, including venue setup, scheduling, and coordination with teams and sponsors.
- Edited and distributed photos and videos across social media, websites, and press releases.
- Worked closely with marketing and PR teams to enhance event exposure.
- Maintained an inventory of gifts, merchandise, and event materials for distribution and tracking.
Guide
Travel Mania
01.2019 - 01.2021
- Led private and group tours across Tbilisi and other historical and cultural sites in Georgia.
- Provided engaging and informative commentary on Georgian history, culture, cuisine, and traditions.
- Organized customized itineraries based on client preferences, including cultural, adventure, and wine tours.
- Assisted tourists with transportation, accommodation, and dining recommendations.
- Ensured a safe and enjoyable experience for international and local visitors.
- Managed tour logistics, including ticket bookings, site entries, and time management.
- Captured photos and videos for guests, providing memorable experiences.
- Communicated effectively in multiple languages to accommodate diverse tourists.
- Promoted local businesses, restaurants, and artisan markets, supporting the local economy.
- Provided emergency assistance and problem-solving for unexpected travel issues
Education
MA - INTERNATIONAL LAW
KYIV UNIVERSITY
Odesa01.2026
MA - INTERNATIONAL RELATIONS AND POLITICAL SCIENCE
INTERNATIONAL BLACK SEA UNIVERSITY
Tbilisi01.2024
BA - INTERNATIONAL RELATIONS
INTERNATIONAL BLACK SEA UNIVERSITY
Tbilisi01.2023
High School Diploma -
47-TH TBILISI PUBLIC SCHOOL
Tbilisi01.2019
Skills
- Legal research
- International law
- Policy analysis
- Regulatory compliance
- Negotiation skills
- Critical thinking
- Project management
- Effective communication
- Customer service
- Performance optimization
- Problem-solving
- Risk assessment
- Incident management
- Microsoft office specialist (MOS) master
- Needs assessment
- Security certification
- Written communication
- Analytical thinking
- Interpersonal skills
- Team collaboration
- Customer service expert
- Incoming call management
- Support services
- Technical issues analysis
- Problem resolution
Languages
- Georgian, Native
- Russian, B2
- English, C1
Personal Information
Date of Birth: 01/04/01
Timeline
Transport Technical Support Specialist
Girteka logistics
09.2023 - Current
Sales Manager
Indigo Cars Import
02.2023 - 09.2023
Product and Sales Manager
Concord Group
02.2022 - 02.2023
Rental Agent
Concord Group
01.2022 - 09.2022
Administrator
Hotel Maria Luis
01.2019 - 01.2022
Intern
International Black Sea University
01.2019 - 01.2021
Guide
Travel Mania
01.2019 - 01.2021
MA - INTERNATIONAL LAW
KYIV UNIVERSITY
MA - INTERNATIONAL RELATIONS AND POLITICAL SCIENCE
INTERNATIONAL BLACK SEA UNIVERSITY
BA - INTERNATIONAL RELATIONS
INTERNATIONAL BLACK SEA UNIVERSITY
High School Diploma -
47-TH TBILISI PUBLIC SCHOOL
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