Ketevan Tsiskaridze
Tbilisi
Summary
Organized and detail-oriented sales professional with background in advanced management processes. Self-motivated and dedicated to company growth and improvement.
Overview
4
4
years of professional experience
Work History
Customer Care Manager
Girteka Logistics
06.2024 - Current
- Managed key client accounts and orders through SAP systems, serving as the primary point of contact for customer inquiries and ensuring timely, accurate responses to meet client needs.
- Supervised daily logistics operations, managed escalations effectively, followed up with the relevant departments ensuring prompt resolution of issues and maintaining customer satisfaction.
- Collaborated with accounting, sales teams, to identify revenue opportunities
- Played a key role in achieving company revenue goals by strategically upselling products
- Handled contract renewals, ensuring favorable terms for both parties
- Prepared reports, provided regular feedback and implemented strategies to improve operational performance
Head of Sales Department
Green Light Canada Global Mobility Solutions
05.2021 - 03.2024
- Conducted interviews and recruited suitable candidates to complement workforce.
- Trained new hires on sales processes, product knowledge and overcoming objections to reach targets.
- Increased profitability and sales growth by implementing effective sales strategies and reports.
- Collaborated with cross-functional departments to prepare marketing reports and provided regular innovative feedback to identify areas in need of improvement.
- Prepared policy documentation and contracts for policy changes.
Sales Manager
Green Light Canada Global Mobility Solutions
05.2021 - 01.2023
- Generated sales by cold-calling and educated customers on available services.
- Closed large sales to exceed quota and align with company targets.
- Contacted current and potential clients to promote, upsell and cross-sell products and services.
- Obtained referrals and resolved customer questions and complaints diplomatically to reach mutually beneficial solutions.
Education
Bachelor of Law - Law
Free university of Tbilisi
2021
Skills
- Deal Closing
- Project Management
- Customer Relationship Management
- Account management
- Cross-functional Collaborations
- CRM software expertise
Languages
Georgian
First Language
English
Proficient
C2
Russian
Advanced
C1
Timeline
Customer Care Manager
Girteka Logistics
06.2024 - Current
Head of Sales Department
Green Light Canada Global Mobility Solutions
05.2021 - 03.2024
Sales Manager
Green Light Canada Global Mobility Solutions
05.2021 - 01.2023
Bachelor of Law - Law
Free university of Tbilisi
Similar Profiles
Canaan MupamhangaCanaan Mupamhanga
Truck Driver at Girteka LogisticsTruck Driver at Girteka Logistics
LEVANI BARAMIDZELEVANI BARAMIDZE
Transport Technical Support Specialist at Girteka logisticsTransport Technical Support Specialist at Girteka logistics
Dmytro KorniienkoDmytro Korniienko
Truck Driver at Girteka LogisticsTruck Driver at Girteka Logistics