Nina Korobka
Calgary,Canada
Summary
Reception Manager with 3+ years of experience in Assisting in all duties of office management including, hiring, training, and developing communications. Excellent ability to build positive rapport with customers, maintain professional appearance and uphold strong SUMMARY public image. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Friendly, reliable, dynamic and highly motivated who enjoys proactive activity. Tidy and organized, focused on providing professional service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Casino Reception Manager
Hotel Royal Tulip & Casino JEWEL
Tbilisi
2022.12 - Current
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Reception Supervisor
Ambassadori Casino Tbilisi
Tbilisi
2021.01 - 2022.01
- Coordinated with other departments, such as housekeeping and maintenance, to ensure smooth functioning of operations.
- Maintained neatness and cleanliness around the reception area at all times.
- Enforced rules and regulations among staff members in order to maintain discipline within the workplace.
- Organized daily work schedules for the reception team based on occupancy levels and other factors.
- Communicated regularly with vendors related to front desk operations such as telephone services providers or software companies.
- Monitored front desk operations to ensure accuracy and efficiency of service delivery.
- Supervised front desk staff, ensuring proper coverage and performance of duties.
- Trained new receptionists on the hotel's policies and procedures.
- Ensured that all guest needs were met in a timely manner.
- Maintained accurate records of guest information using the hotel's computer system.
- Assisted guests with inquiries about local attractions or directions when necessary.
- Handled cashiering duties such as check-in and check-out processes, credit card processing.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
Spa Receptionist
Ambassadori Goderdzi
Batumi
2020.01 - 2021.01
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Provided clients with information on spa services, packages, and promotions.
- Managed front desk operations including phone calls, emails, and other correspondence.
- Greeted guests and members upon arrival to create positive first impressions.
- Kept reception area clean, organized, and stocked with necessary supplies.
- Developed relationships with clients to ensure repeat business by providing excellent customer service.
- Greeted customers and answered inquiries in a friendly and helpful manner.
- Guided customers through facility tours explaining spa resources and amenities.
- Advised customers of seasonal promotions to create rapport and improve sales.
- Provided training support to new hires on software programs utilized within the facility.
- Resolved customer complaints quickly and efficiently in order to maintain high levels of satisfaction.
- Satisfied client special requests to enhance patron experience.
Education
Bachelor of Business Administration - Department of Management
Georgian National University (SEU)
01.2016
Skills
- English
- Russian
- Georgian
- Professionalism
- Leadership
- Negotiation
- Computer Skills
- Problem-solving
- Teamwork
- Attention to details
- Decision-making
- Organized
- Creativity
- Public speaking
- Strong work ethic
- Administrative Management
- Staff Training and Development
- Team Building Expertise
- Schedule Management
- Staff Management
- Staff Scheduling
- Adaptability
- Reliability
- Flexible Schedule
Languages
Georgian
First Language
English
Proficient (C2)
C2
Russian
Proficient (C2)
C2
Certification
- Hotel Royal Tulip & Jewel Casino Excellence Awards - Employee of the Year:
Recipient: NINO KOROBKA
Position: RECEPTION MANAGER
Year: 2023
Achievements:
She consistently provided valuable guidance and mentorship to staff, enhancing the overall standard of service.
NINO unwavering commitment to upholding the highest standards of professionalism and precision set a positive example for the entire casino team.
Reward:
In recognition of her outstanding professionalism, precision, NINO will receive a bonus, and her photo displayed on the "Employee of the Year" board near the entrance.
Congratulations to NINO for her exceptional contributions and commitment to professionalism and precision of service at Hotel Royal Tulip& Jewel Casino
Throughout the year!
Timeline
Casino Reception Manager
Hotel Royal Tulip & Casino JEWEL
2022.12 - Current
Reception Supervisor
Ambassadori Casino Tbilisi
2021.01 - 2022.01
Spa Receptionist
Ambassadori Goderdzi
2020.01 - 2021.01
Bachelor of Business Administration - Department of Management
Georgian National University (SEU)
- Hotel Royal Tulip & Jewel Casino Excellence Awards - Employee of the Year:
Recipient: NINO KOROBKA
Position: RECEPTION MANAGER
Year: 2023
Achievements:
She consistently provided valuable guidance and mentorship to staff, enhancing the overall standard of service.
NINO unwavering commitment to upholding the highest standards of professionalism and precision set a positive example for the entire casino team.
Reward:
In recognition of her outstanding professionalism, precision, NINO will receive a bonus, and her photo displayed on the "Employee of the Year" board near the entrance.
Congratulations to NINO for her exceptional contributions and commitment to professionalism and precision of service at Hotel Royal Tulip& Jewel Casino
Throughout the year!
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