Allan Pachaco

• Successfully Set the Property for Grand Launch which included Bollywood Actors & Media Influencer's
• Trained & Hired professional Staff required for the smooth Functioning of F&B & Kitchen
• Handled celebrity events such as Poker, Flush & Teen Patti events
• Setting up of PMS systems for F&B outlets , Room inventory and Stores Management for inter Departments
• Setting up entire Room Division's Sales & Marketing strategy for upcoming Seasons
• Negotiations with Third party agents for future business an Events
• Digital Marketing content for Social Media Handles
• Pre-opening in process for a Social club

• Managed budget implementations, employee evaluations, and contract details.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations with Thai DMC, and OTA worldwide inbound & Outbound
• Implemented operational strategies and effectively built customer and employee loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

• Recruitment of pre-opening leadership team
• Pre-opening co-ordination and management of process
• Responsible for setting up SOPs and standards for opening Establishing hotel to deliver on brand promises
• Owned and managed relationship with Owner directly responsible for sales and revenue management
• Strategize hotel performance with effective operations of hotel in order to maximize profitability and to ensure superior guest experience and Heartiest service Managed performance
• Eradicated issues that raised within operational departments, as well as recruits, trained and developed pre-opening team
• Full project management of all aspects of opening
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Reduced operational risks while organizing data to forecast performance trends.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Championed continuous improvement initiatives that enhanced operational performance across all departments.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Managed budget implementations, employee evaluations, and contract details.
• Formulated policies and procedures to streamline operations.
• Developed and implemented strategies to increase sales and profitability.
• Reported issues to higher management with great detail.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

• Assisting Front Office Manager of leading department according to corporate goals and missions.
• Worked as HOD in absence of FOM for three months
• Managing average 30 direct reports and coordinating development and training plans for each of them, creating employee satisfaction actions plans and analyzing strengths and opportunities.
• Monitor and analyze positive and negative comments expressed in Guest’s Satisfaction surveys and develops strategies to improve.
• Creating and developing together with HR training procedures and implementing efficient learning instruments.
• Handling VIP arrivals and maintained cordial relations with inter-department
• Assisted in budget planning and forecasting activities to support effective financial management within the department.
• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Implemented new procedures to optimize workflow efficiency within the front desk team.
• Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.

• Trained employees in essential job functions.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Mentored and supported junior staff members to apply best practices and follow procedures.
• Initiated plans to improve customer relations, quality standards, and service efficiency.

• Ensuring smooth operation of Front Office, Lobby bar, Housekeeping, Security, Engineering and Room Service

• Handling guests' complaints and represent hotel during night time

• Implemented cost-saving measures to enhance profitability and align with budget