I'm a motivated professional with experience across different industries and a strong ability to learn and adapt quickly. I'm excited to bring my skills and energy to a new opportunity.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Customer Support Specialist
Ebitbet
Tbilisi
09.2024 - 01.2025
Assisted customers with inquiries about their accounts, bonuses, and registrations in a dynamic and fast-paced crypto casino setting.
Handled customer inquiries related to account issues, bonuses, registration, and promotions using tools like Slack, Intercom, and the admin panel.
Assisted users with complex issues such as self-exclusion, KYC verification, and payment-related concerns, ensuring timely resolutions.
Used pre-written responses (macros) to save time while personalizing replies for English and Turkish customers.
Social Media Manager
Social Boost
06.2023 - Current
Increased customer engagement through social media.
Conducted research to determine current benchmark trends and audience preferences.
Drove cross-functional collaboration with focus on quality service delivery.
Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
Web Developer
Geolab, Unilab
Tbilisi, K'alak'i T'bilisi
11.2020 - 07.2023
Coded websites using HTML, CSS, JavaScript, and React languages.
Developed technical solutions required to accommodate specific user-facing assets
Provided security maintenance and patching on website interface to maintain viability after launch.
Senior Customer Support Specialist/Customer Support Specialist at Berkheimer Automotive Paint & SupplySenior Customer Support Specialist/Customer Support Specialist at Berkheimer Automotive Paint & Supply