Zurab Adanaia
Tech Professional | Web & CS Specialist
Tbilisi
Summary
I'm a motivated professional with experience across different industries and a strong ability to learn and adapt quickly. I'm excited to bring my skills and energy to a new opportunity.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Customer Support Specialist
Ebitbet
Tbilisi
09.2024 - 01.2025
- Assisted customers with inquiries about their accounts, bonuses, and registrations in a dynamic and fast-paced crypto casino setting.
- Handled customer inquiries related to account issues, bonuses, registration, and promotions using tools like Slack, Intercom, and the admin panel.
- Assisted users with complex issues such as self-exclusion, KYC verification, and payment-related concerns, ensuring timely resolutions.
- Used pre-written responses (macros) to save time while personalizing replies for English and Turkish customers.
Social Media Manager
Social Boost
06.2023 - Current
- Increased customer engagement through social media.
- Conducted research to determine current benchmark trends and audience preferences.
- Drove cross-functional collaboration with focus on quality service delivery.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
Web Developer
Geolab, Unilab
Tbilisi, K'alak'i T'bilisi
11.2020 - 07.2023
- Coded websites using HTML, CSS, JavaScript, and React languages.
- Developed technical solutions required to accommodate specific user-facing assets
- Provided security maintenance and patching on website interface to maintain viability after launch.
Education
Some College (No Degree) - Psychology
Georgian American University
Tbilisi 10.2018 - 05.2022
GED -
College Ikaros
Tbilsi 09.2010 - 06.2014
GED -
Geolab
Tbilisi 09.2020 - 11.2022
Skills
Client communication
Timeline
Customer Support Specialist
Ebitbet
09.2024 - 01.2025
Social Media Manager
Social Boost
06.2023 - Current
Web Developer
Geolab, Unilab
11.2020 - 07.2023
GED -
Geolab
09.2020 - 11.2022
Some College (No Degree) - Psychology
Georgian American University
10.2018 - 05.2022
GED -
College Ikaros
09.2010 - 06.2014
Similar Profiles
Giorgi TskhovrebashviliGiorgi Tskhovrebashvili
Deputy Head of Business Develpment and Procurement at LLC CitadelDeputy Head of Business Develpment and Procurement at LLC Citadel
Nino JashiashviliNino Jashiashvili
Senior Tax Auditor at Georgia Revenue ServiceSenior Tax Auditor at Georgia Revenue Service
Arseniy PolyakovArseniy Polyakov
Software QA Engineer (Consult) at TabbySoftware QA Engineer (Consult) at Tabby
Tunar ShikhievTunar Shikhiev
Head Waiter at "Bosphorus"Steak HouseHead Waiter at "Bosphorus"Steak House
Daniel BirdDaniel Bird
Senior Customer Support Specialist/Customer Support Specialist at Berkheimer Automotive Paint & SupplySenior Customer Support Specialist/Customer Support Specialist at Berkheimer Automotive Paint & Supply