Summary
Overview
Work History
Education
Skills
Timeline
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Zurab Adanaia

Zurab Adanaia

Tech Professional | Web & CS Specialist
Tbilisi

Summary

I'm a motivated professional with experience across different industries and a strong ability to learn and adapt quickly. I'm excited to bring my skills and energy to a new opportunity.

Overview

4
4
years of professional experience
10
10
years of post-secondary education
2
2
Languages

Work History

Customer Support Specialist

Ebitbet
Tbilisi
09.2024 - 01.2025
  • Assisted customers with inquiries about their accounts, bonuses, and registrations in a dynamic and fast-paced crypto casino setting.
  • Handled customer inquiries related to account issues, bonuses, registration, and promotions using tools like Slack, Intercom, and the admin panel.
  • Assisted users with complex issues such as self-exclusion, KYC verification, and payment-related concerns, ensuring timely resolutions.
  • Used pre-written responses (macros) to save time while personalizing replies for English and Turkish customers.

Social Media Manager

Social Boost
06.2023 - Current
  • Increased customer engagement through social media.
  • Conducted research to determine current benchmark trends and audience preferences.
  • Drove cross-functional collaboration with focus on quality service delivery.
  • Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.

Web Developer

Geolab, Unilab
Tbilisi, K'alak'i T'bilisi
11.2020 - 07.2023
  • Coded websites using HTML, CSS, JavaScript, and React languages.
  • Developed technical solutions required to accommodate specific user-facing assets
  • Provided security maintenance and patching on website interface to maintain viability after launch.

Education

Some College (No Degree) - Psychology

Georgian American University
Tbilisi
10.2018 - 05.2022

GED -

College Ikaros
Tbilsi
09.2010 - 06.2014

GED -

Geolab
Tbilisi
09.2020 - 11.2022

Skills

Client communication

Timeline

Customer Support Specialist

Ebitbet
09.2024 - 01.2025

Social Media Manager

Social Boost
06.2023 - Current

Web Developer

Geolab, Unilab
11.2020 - 07.2023

GED -

Geolab
09.2020 - 11.2022

Some College (No Degree) - Psychology

Georgian American University
10.2018 - 05.2022

GED -

College Ikaros
09.2010 - 06.2014
Zurab AdanaiaTech Professional | Web & CS Specialist