Zurab Adanaia
Tech Professional | Web & CS Specialist
Tbilisi
Summary
I'm a motivated professional with experience across different industries and a strong ability to learn and adapt quickly. I'm excited to bring my skills and energy to a new opportunity.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Customer Support Specialist
Ebitbet
Tbilisi
09.2024 - 01.2025
- Assisted customers with inquiries about their accounts, bonuses, and registrations in a dynamic and fast-paced crypto casino setting.
- Handled customer inquiries related to account issues, bonuses, registration, and promotions using tools like Slack, Intercom, and the admin panel.
- Assisted users with complex issues such as self-exclusion, KYC verification, and payment-related concerns, ensuring timely resolutions.
- Used pre-written responses (macros) to save time while personalizing replies for English and Turkish customers.
Social Media Manager
Social Boost
06.2023 - Current
- Increased customer engagement through social media.
- Conducted research to determine current benchmark trends and audience preferences.
- Drove cross-functional collaboration with focus on quality service delivery.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
Web Developer
Geolab, Unilab
Tbilisi, K'alak'i T'bilisi
11.2020 - 07.2023
- Coded websites using HTML, CSS, JavaScript, and React languages.
- Developed technical solutions required to accommodate specific user-facing assets
- Provided security maintenance and patching on website interface to maintain viability after launch.
Education
Some College (No Degree) - Psychology
Georgian American University
Tbilisi 10.2018 - 05.2022
GED -
College Ikaros
Tbilsi 09.2010 - 06.2014
GED -
Geolab
Tbilisi 09.2020 - 11.2022
Skills
Client communication
Written Communication
Active Listening
Multitasking Abilities
Critical Thinking
Timeline
Customer Support Specialist
Ebitbet
09.2024 - 01.2025
Social Media Manager
Social Boost
06.2023 - Current
Web Developer
Geolab, Unilab
11.2020 - 07.2023
GED -
Geolab
09.2020 - 11.2022
Some College (No Degree) - Psychology
Georgian American University
10.2018 - 05.2022
GED -
College Ikaros
09.2010 - 06.2014