Zinaida Khudoiani
Call Center Manager
Tbilisi
Summary
Developed valuable interpersonal and communication skills in fast-paced customer service environment, with focus on bilingual interactions. Demonstrates strong problem-solving abilities and adaptability, excelling in active listening and effective communication. Seeking to transition these skills into new field, contributing to impactful and efficient team outcomes.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Call Center Agent
N1 Partners
02.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
Game Presenter
Evolution Global
09.2019 - 04.2021
- Conducted live online casino games in both Russian and English, ensuring a seamless and engaging experience for players.
- Demonstrated excellent communication skills by interacting with a diverse international audience.
- Maintained a high level of professionalism and adherence to company protocols and gaming regulations.
- Enhanced customer satisfaction by providing clear instructions and resolving player inquiries promptly.
- Assisted users in resolving issues related to game functionality, account management, and technical difficulties, ensuring a positive gaming experience.
- Developed strong multitasking abilities by simultaneously managing game flow, player interactions, and technical aspects.
Education
Bachelor - Georgian Philology
Tbilisi State University
Tbilisi 04.2001 -
Skills
- Communication
- Time Management
- Easily Adaptable
- Teamwork
- Fast Learner
- Problem Solving
- Decision Making
- Attention To Detail
- Problem-solving skills
- Customer communications
- Call center operations
- Customer education
Timeline
Call Center Agent
N1 Partners
02.2025 - Current
Game Presenter
Evolution Global
09.2019 - 04.2021
Bachelor - Georgian Philology
Tbilisi State University
04.2001 -
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