Sport (fitness, big tennis, swimming)
Violetta Rustamova
Owner Of Coffeeshop
Batumi
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
21
21
years of post-secondary education
6
6
Languages
Work History
Business Owner
Coffee Point Batumi
Batumi
12.2021 - Current
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced new methods, practices and systems to reduce turnaround time.
- Created and monitored promotional approaches to increase sales and profit levels.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Collaborated with stakeholders to verify delivery of desired quality requirements to distributors.
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Entered income and expense details into business databases to track purchases and address variances.
- Trained and coached new and existing employees to boost staff productivity.
- Optimized team hiring, training and performance.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Sales Manager
Cofferica Roasters
Baku
05.2021 - 10.2021
- Recruited and hired top-level talent to add value and expertise to sales department.
- Evaluated performance against goals and implemented appropriate development plans.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Interpreted sales and pricing policies to departmental personnel and customers.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Logistics Manager
GemZA Group LLC
Baku
05.2020 - 05.2021
- Directed shipping and receiving of wide range of products daily.
- Handled day-to-day shipping and receiving overseeing more than 20 packages per day.
- Negotiated with various freight companies and received annual contracts, resulting in cost savings of 35 %.
- Prepared updated shipment reports for executives and clients.
- Worked with vendors to schedule daily pickups and on time deliveries.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Created and enforced detailed organization processes to increase quality and service standards.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Managed scheduling and task delegation for 3-member warehouse team.
- Performed freight processing functions, assisting associates with irregularities in road, air and sea freights.
- Collaborated with manufacturing and supply chain management.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Freight Forwarder
ASE Asia Africa Sky Express
Baku
04.2019 - 05.2020
- Compared shipments and documents against standards to identify and resolve any compliance issues.
- Calculated weight, volume or cost of goods to be moved.
- Used tracking spreadsheets to monitor information about customers, shipments and business activities.
- Cheking bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
- Maintained open communication with global locations to facilitate smooth collaboration.
- Arranged delivery or storage of goods at destinations.
- Stayed on top of shipment locations and current status to update offices and customers.
- Handled pricing and routing for over 70 international shipments every month.
- Developed and deepened successful partnerships with representatives of diverse shipping companies.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked with customers to understand needs and provide excellent service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Access ControlTeam Leader
Baku City Circuit
Baku
05.2019 - 06.2019
- Exceeded goals through effective task prioritization and great work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Used coordination and planning skills to achieve results according to schedule..
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed team communications and information for meetings.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
- Managing timesheet for 30 volunteers
Volunteer
iTicket.AZ LLC
Baku
10.2017 - 12.2017
- Assisted with special events and programs.
- Met with other volunteers and program leaders to discuss new services.
- Maintained clean facilities to better serve program needs.
- Helped program leaders with administrative support duties.
- Helped program leadership with planning and fundraising responsibilities.
- Tracked personal volunteer hours in spreadsheets for mandatory reporting.
- Used strong interpersonal communication skills to convey information to others.
- Responded to questions from customers and community members.
- Checked all tickets at access control to avoid for entering with fake tickets
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Education
Spicialist At Musician School - Violin
Children's Music And Art School Number 24
Tashketn, Uzbekistan 09.2005 - 06.2012
High School Diploma -
School No. 53
Baku, Azerbaijan 09.2004 - 05.2015
BBA - Organization And Management of Industry
Azerbaijan Technical University
09.2015 - 07.2019
No Degree - Supply Chain Management
Business Management School
Baku, Azerbaijan 04.2001 -
Skills
Budgeting
Staffing oversight
Contract Management
Customer Relations
Project Management
Business administration
Staff Management
Operations management
Recruitment
Coaching and mentoring
Effective leader
Staff training/development
Employee reviews
Employee scheduling
Product development
Interests
Travel
Reading books
Sport
From my childhood I had sport activities as tennis and swimming.
Timeline
Business Owner
Coffee Point Batumi
12.2021 - Current
Sales Manager
Cofferica Roasters
05.2021 - 10.2021
Logistics Manager
GemZA Group LLC
05.2020 - 05.2021
Access ControlTeam Leader
Baku City Circuit
05.2019 - 06.2019
Freight Forwarder
ASE Asia Africa Sky Express
04.2019 - 05.2020
Volunteer
iTicket.AZ LLC
10.2017 - 12.2017
BBA - Organization And Management of Industry
Azerbaijan Technical University
09.2015 - 07.2019
Spicialist At Musician School - Violin
Children's Music And Art School Number 24
09.2005 - 06.2012
High School Diploma -
School No. 53
09.2004 - 05.2015
No Degree - Supply Chain Management
Business Management School
04.2001 -