Vimal Viji
Idukki,India
Summary
Detail-oriented professional with academic background in Commerce and Aviation Management, offering strong understanding of business operations, travel management, and customer relationship handling. Eager to support aviation or travel-sector organizations through strategic thinking, operational support, and service excellence.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Receptionist
Rangerwood Nature Castle resort
Thekkady, India
05.2023 - 07.2023
- Professional and customer-focused Resort Receptionist responsible for managing front desk operations, guest check-in and check-out procedures, reservations, and handling inquiries to ensure exceptional guest satisfaction.
- Skilled in hospitality management, communication, and problem-solving while maintaining a welcoming and professional environment.
Manager
Cochin sweet house
Anakkara, India
01.2020 - 01.2023
- Responsible for overseeing daily bakery operations, staff supervision, inventory management, sales growth, and customer satisfaction.
- Experienced in ensuring product quality, maintaining food safety standards.
Education
Bachelor - commerce
Indira Gandhi College of arts and science
Kothamangalam, kerala, indiaMaster's - Business Administration
University of Georgia
Deploma - aviation hospitality and travel management
Wings academy of aviation and management studies
Ernakulam, kerala, indiaSkills
- Adaptability in Fast-Paced Environment
- Performance Monitoring
- Travel Itinerary planning
- Accounting Fundamentals
- Time Critical Task Management
- Airport Ground Handling Procedures
- Financial reporting
- Customer relationship management
- Team collaboration
Projects
Customer Behaviour and Satisfaction of E-Banking Sector, Conducted a research-based analysis of customer behaviour and satisfaction in the e-banking sector by collecting and evaluating primary data. Identified key factors influencing digital adoption, trust, service quality, and customer retention, and provided strategic recommendations to improve online banking performance., 05/15/23, 07/06/23
Languages
Malayalam
First Language
English
Intermediate
B1
Tamil
Elementary
A2
Timeline
Receptionist
Rangerwood Nature Castle resort
05.2023 - 07.2023
Manager
Cochin sweet house
01.2020 - 01.2023
Bachelor - commerce
Indira Gandhi College of arts and science
Master's - Business Administration
University of Georgia
Deploma - aviation hospitality and travel management
Wings academy of aviation and management studies