Vazha Nebieridze
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Tbilisi
Summary
Results-driven professional with experience across customer support, financial operations, logistics, management, and emergency response environments. Proven ability to perform under pressure, adapt quickly, and maintain high standards in fast-paced, KPI-driven organizations. Background includes customer-facing roles requiring precision and compliance, operational management with team coordination responsibilities, and high-risk emergency response demanding discipline and resilience. Recognized for strong problem-solving skills, accountability, and the ability to operate effectively in both structured corporate settings and critical real-world situations. Brings a rare combination of analytical thinking, operational reliability, and psychological resilience.
Overview
2
2
Languages
Work History
Customer Support Specialist
UPGAMING
- Provided customer support across multiple channels, ensuring timely and accurate issue resolution
- Assisted users with account-related, transactional, and platform-related inquiries
- Maintained high service standards while working in a fast-paced, KPI-driven environment
- Collaborated with internal teams to resolve complex cases efficiently
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Financial Transaction Specialist
UPGAMING
- Processed and reviewed financial transactions with a strong focus on accuracy and compliance
- Assisted users with payment-related questions and issue resolution
- Followed internal procedures to minimize errors and ensure smooth transaction flow
Sector Manager
Tegeta Motors
- Managed daily sector operations and ensured smooth workflow execution
- Coordinated tasks and supported team members to meet operational goals
- Maintained service quality and operational discipline within the sector
Marketing Manager Assistant
Tolia “Cartu Universal”
- Supported marketing management with coordination and administrative tasks
- Assisted in organizing campaigns and monitoring ongoing activities
- Contributed to communication between departments
- Coordinated public relations efforts, securing positive media coverage for company news and events.
- Enhanced brand visibility by coordinating and executing various marketing campaigns.
Logistic Manager
Tolia “Cartu Universal”
- Coordinated logistics operations and ensured timely delivery processes
- Managed documentation and communication related to transport and supply
Firefighter–Rescuer
Emergency Management Service
- Responded to emergency situations under high-pressure conditions
- Worked as part of a disciplined team requiring strong coordination and responsibility
- Developed resilience, situational awareness, and crisis-response skills
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
Content Moderator - Tik Tok
Teleperformance
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Reduced response time for content review, ensuring a safer online environment for users.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
- Strengthened team efficiency by training new moderators on best practices, guidelines, and workflow processes.
Education
Business Management
Business and Technology University
Transport
Georgian Technical University
Skills
Customer Support & Operations
Customer communication and issue resolution
Transaction handling and operational accuracy
Process adherence and compliance
Professional Skills
Timeline
Financial Transaction Specialist
UPGAMING
Sector Manager
Tegeta Motors
Logistic Manager
Tolia “Cartu Universal”
Transport
Georgian Technical University
Customer Support Specialist
UPGAMING
Marketing Manager Assistant
Tolia “Cartu Universal”
Firefighter–Rescuer
Emergency Management Service
Content Moderator - Tik Tok
Teleperformance
Business Management
Business and Technology University