Summary
Overview
Work History
Education
Skills
Timeline
Generic
Vakhtangi Malazonia

Vakhtangi Malazonia

Tbilisi

Summary

Dynamic and results-oriented professional with over 4+ years of experience in Customer support and sales, demonstrating a strong track record of success in such as project management, and team leadership. Proven ability to increase efficiency, drive revenue growth, or lead successful projects, with a commitment to continuous learning and professional development. A collaborative team player with excellent communication and problem-solving skills, able to thrive in fast-paced environments.

Overview

2026
2026
years of professional experience
3
3
Languages

Work History

Support Specialist

SOFTSWISS
07.2024 - Current
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.

Customer Support Specialist

SupportYourApp
04.2023 - Current
  • Provided customers with proper information regarding product
  • Made financial analysis for the customers.
  • Handled tech-related issues that the users of our platform were experiencing
  • Processed the transactions on the platform that had issues with deposits or withdrawals.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Applied conflict management to stressed and concerned customers.
  • Analyzed data and information to identify issues and create tailored solutions.

Customer Support

Majorel
2 2022 - 3 2023
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Handled phone, email, and social media inquiries with consistent customer service across multiple channels.
  • Implemented customer follow-up to uphold service standards.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Processed and issued refunds, exchanges, and credit notes, providing tailored solutions to customer issues.
  • Advised customers on availability, pricing, and location of products.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Listened actively to offer accurate information and the best solution to their needs.
  • Assisted customers with product complaints, logging issues for investigation, and providing replacement items.

Sales Representitive

Morgan LTD
01.2020 - 02.2022
  • Requested and checked customer IDs at checkout for age-restricted products.
  • Promoted customer loyalty scheme at checkout.
  • Organized displays to promote inventory and encourage customer purchases.
  • Totaled bills using maths skills and maintained accurately till count.
  • Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Reached out to prospective customers and warm leads to establish friendly, professional relationships.
  • Helped resolve client problems quickly with superior customer service.
  • Resolved customer concerns promptly to maintain satisfaction.

Education

Law

Alte Unitversity
Tbilisi, Tbilisi
07-2023

Skills

Customer service

Time management

Computer literacy

Communication skills

Documentation review

English

Microsoft word

Microsoft excel

Financial Services

JavaScript

Web Design

Copy Writing

Tracking and Documentation

Error Detection

Critical Thinking

Timeline

Support Specialist

SOFTSWISS
07.2024 - Current

Customer Support Specialist

SupportYourApp
04.2023 - Current

Sales Representitive

Morgan LTD
01.2020 - 02.2022

Customer Support

Majorel
2 2022 - 3 2023

Law

Alte Unitversity

Similar Profiles

CREATE PROFILE
Vakhtangi Malazonia