UNAY TURKOZ
Istanbul,Turkiye
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Energetic and polished leader with more than 20 years of experience working in the hospitality industry . Pursuing a solid position with a hotel providing unforgettable service to visitors and clients.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Assistant General Manager I.c. Sales and Marketing
Ramada Plaza By Wyndham Batumi
09.2023 - Current
- Creating procedures for new opening hotel.
- Mentoring and motivating team members to achieve challenging business goals.
- Managing budget implementations, employee reviews, training, schedules, and contract negotiations. Budgeted revenue for 2024 was 5 million USD
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisting in recruiting, hiring and training of team members.
- Observing each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics
- Reported issues to higher management with great detail
Group Revenue Director
Dedeman Hotels & Resorts
03.2022 - 09.2023
- Driving revenue and profits for 23 properties
- Working closely with organizational leadership and board of directors to guide operational strategy.
- Overseeing operations and provided corrective feedback to achieve daily and long-term goals.
- Applying revenue management practices and strategies on all business sources
- Creating guidelines for running inventory and pricing strategies
- Ensuring alignment with overall pricing and promotions on events
- Preparing and distributing revenue forecasts for General Managers
- Helping on budget processes/input with General Managers.
Hotel Manager
Radisson Blu Hotel & Convention Center Niamey
02.2019 - 03.2022
- Opened the hotel and run the budget 13 million Euro Budget
- Supervised daily operations of new, 189-room hotel with staff of 350 employees
- Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases
- Hired and mentored all new employees while also demonstrating best methods for servicing clients and guests
- Coached and mentored junior staff, developing confidence and competence for enhanced service delivery
- Built strong relations with subcontractors and vendors to optimize cost savings and ensure timely pre-construction completion
- Reviewed applications for administrative positions and selected well-qualified candidates to join team
- Used forecasted and current financial data to set clear budget targets.
Executive Asst. Manager i.c. Rooms Division
JRW Welmond Hotel & Casino
02.2018 - 02.2019
- Running Front Office & Housekeeping & Guest Relations & Sales and Marketing Departments
- Designed, planned, implemented and directed all sales activities within the hotel to increase sales and repeat bookings
- Helped promote hotel services by attending industry events and directing innovative sales activities
- Ensued customer loyalty and repeat sales by providing excellent customer service and solving any issues efficiently
- Conducted end-of-month audits for upper management review
- Planned, directed, and coordinated daily service delivery across all operational departments, exceeding guest expectations
- Coached and mentored junior staff, developing confidence and competence for enhanced service delivery.
General Manager
Travallio Travel Co
04.2016 - 02.2018
- It was a project between Iran and Turkey
- I was visiting Tehran every month for a week
- I was developing an online travel agency
- Planned and managed branch budgets, tracking and reporting on a yearly basis
- Consistently maintained thorough knowledge of product and package availability for maximum sales opportunities
- Built professional networks with other businesses, partners, and stakeholders
- Planned service provisions to meet fluctuations in demand.
Managing Director
Manesol Hotels
04.2015 - 04.2016
- Managed 4 hotels in different areas in Istanbul with an annual turnover of 5 Million Euro
- Established and managed hotel sales strategy, implementing impactful marketing schemes with Director of Sales and Marketing to grow company reputation and profit
- Managed 300-person team handling various operations in fast-paced environments
- Advised on strategies for optimized inventory purchase, storage, or control
- Coordinated weekly team meetings to discuss priorities and outstanding tasks, maintaining efficient operations.
General Manager
Regus
09.2014 - 04.2015
- Empowered staff members to contribute to continuous improvement, quality, and growth of the company
- Generated daily operational and sales reports for corrective action or continuous improvement
- Devised marketing objectives and advertising strategies to drive maximum Return on Investment (ROI) of promotional efforts
- Promoted business profitability by tracking performance indicators and driving corrective action
- Drove sales by effectively managing several multi-units within the facility.
Front Office Manager
Kaya Artemis & Casino
01.2014 - 09.2014
- Managed reception staff schedules, coordinating based on budgets, busy front desk periods, and contracted hours
- Kept front desk organized, clean, and presentable to maintain an excellent first impression for guests.
Executive Assistant Manager i.c. Operations
Radisson Blu Chisinau
01.2013 - 01.2014
- Promoted safe working environment by implementing regulatory standards, policies, and guidelines
- Diffused challenging situations using conflict management techniques
- Produced high-volume orders to effectively meet customer demand
- Created plans and communicated deadlines to complete projects on time.
Executive Asst. Manager i.c. Sales & Marketing
Radisson Blu Tripoli
10.2011 - 01.2013
- Improved business revenue through strategic hotel marketing and promotional activity
- Oversaw daily hotel operations and promptly fixed issues or process issues with improved solutions
- Projected hotel revenue to aid accurate financial forecasting
- Monitored hotel market pricing and activity to remain competitive
- Engaged with customers to better understand needs and deliver excellent service.
Business Development Manager
Rixos Hotels
10.2010 - 02.2011
- Closed long-term agreements through skillful negotiation
- Prepared reports and presentations detailing business development activities and outlining new initiatives
- Created effective marketing, sales, and promotional initiatives to drive revenue
- Attracted new business, investment, and expansion opportunities
- Improved business prospects by unearthing root causes of recurring issues and developed impactful solutions.
Front Office Manager
Rixos Hotels
03.2008 - 10.2010
- Hotel opening in Rixos Khao Lak / Thailand
- Hotel opening in Rixos Grand Ankara / Turkey
- Hotel opening in Rixos Almaty / Kazakhstan
- Handled guest complaints in a polite and friendly manner, providing effective solutions to maintain customer retention
- Conducted yearly staff performance reviews to improve operations and staff development
- Used smart upselling techniques to increase customer purchases, including room upgrading and service add-ons when checking in
- Oversaw daily hotel operations and promptly fixed issues or process issues with improved solutions
- Monitored hotel market pricing and activity to remain competitive
- Successfully maximized revenue through excellent sales techniques, upselling, and negotiation.
Front Office Manager
Acapulco Resort Hotel & Convention & Casino
05.2006 - 03.2008
- Managed and motivated large teams of staff to deliver against daily operational targets
- Coordinated daily activity using exceptional organization and planning abilities for smooth-running business operations
- Synchronized front- and back-of-house activity for smooth hospitality operations
- Managed 35-person team handling various operations in fast-paced environments.
Front Office Manager
Riva Hotels Club N
03.2003 - 05.2006
- Successfully maximized revenue through excellent sales techniques, upselling, and negotiation
- Managed reception staff schedules, coordinating based on budgets, busy front desk periods, and contracted hours
- Handled guest complaints in a polite and friendly manner, providing effective solutions to maintain customer retention.
Education
Bachelor's degree - Tourism and Hotel Management
09.1998 - 11.2002
High School Diploma -
09.1994 - 09.1998
Skills
Financial data analysisProject oversightTraining and mentoringReportingHospitalityOperations managementStaff leadershipCustomer relationsProcess updating
Business Development
Sales Forecasting
Sales Techniques
Customer Relationship Management (CRM)
Financial Reporting
Budget Control
Sales Coaching
Strategic Planning Skill
Employee Relations
Business Operations Knowledge
Trainer Background
- Sahara Group (Part Time), Creation & Innovation, Financial System Monitoring and Performance Evaluation, Recreation Club Management and Activities Organization, 24 - 26 July 2022, 13 – 15 June 2022, 13 – 28 October 2016
- VATEL Hotel and Tourism Business School (Part Time), Hotel Operation Management, 22 July 2022 – 10 October 2022
Timeline
Assistant General Manager I.c. Sales and Marketing - Ramada Plaza By Wyndham Batumi
09.2023 - Current
Group Revenue Director - Dedeman Hotels & Resorts
03.2022 - 09.2023
Hotel Manager - Radisson Blu Hotel & Convention Center Niamey
02.2019 - 03.2022
Executive Asst. Manager i.c. Rooms Division - JRW Welmond Hotel & Casino
02.2018 - 02.2019
General Manager - Travallio Travel Co
04.2016 - 02.2018
Managing Director - Manesol Hotels
04.2015 - 04.2016
General Manager - Regus
09.2014 - 04.2015
Front Office Manager - Kaya Artemis & Casino
01.2014 - 09.2014
Executive Assistant Manager i.c. Operations - Radisson Blu Chisinau
01.2013 - 01.2014
Executive Asst. Manager i.c. Sales & Marketing - Radisson Blu Tripoli
10.2011 - 01.2013
Business Development Manager - Rixos Hotels
10.2010 - 02.2011
Front Office Manager - Rixos Hotels
03.2008 - 10.2010
Front Office Manager - Acapulco Resort Hotel & Convention & Casino
05.2006 - 03.2008
Front Office Manager - Riva Hotels Club N
03.2003 - 05.2006
Mersin University - Bachelor's degree, Tourism and Hotel Management
09.1998 - 11.2002
Mersin Anatolia Vocational High School - High School Diploma,
09.1994 - 09.1998