Touhami Mgafad
Front Office Manager
DUBAI,UAE
Summary
Well-organized Administrative professional front office manager bringing excellent multitasking abilities developed over 6 years of hotel experience. Commended for consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training. Proficient in W.I.N HOTEL MANAGEMENT SYSTEM with expertise in database management. Self-motivated bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Front Office Manager
Fortune Group Of Hotels
TBILISI/DUBAI , GEORGIA/ UNITED ARABIC EMIRATES
06.2019 - Current
- Helped employees with day-to-day work, complex problems by applying motivational , analytical strategies.
- Supervised , guide new employees on daily work producer , response quickly to questions, which improved understanding of job responsibilities.
- Trained team members of 4 on new hotel services , products to support promotional efforts.
- Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch.
Assistant Front Office Manager
Fortune Park Hotel ( Fortune Group Of Hotel)
Dubai, United Arab Emirates
08.2017 - 06.2019
- Assisted in daily maintenance of room inventory status to achieve maximum revenue.
- Coordinated activities with 8 hotel departments in order to increase levels of communication, Guest satisfaction.
- Ensured that front office paperwork was completed quickly , Efficiently to help operations run smoothly
Front Office Supervisor
Arabian Hotel Apartment
Ajman, United Arab Emirates
10.2016 - 08.2017
- Promptly answered 2 multi-line phone system and greeted callers enthusiastically.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created, prepared and delivered reports to various departments.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
Front Desk Receptionist
Ibis hotel meknes
Meknes , Morocco
08.2014 - 10.2016
- Answered 2 multi-lines phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
Hotel Management Degree -
Moulay Ismail University
Meknes 10.2011 - 07.2014
Bachelor of Arts -
Moulay Ismail University
Meknes 10.2010 - 06.2014
High School Diploma -
Alkhawarizmi High School
Moulay Idriss Zerhoun 10.2007 - 06.2010
Skills
Staff Management
Timeline
Front Office Manager
Fortune Group Of Hotels
06.2019 - Current
Assistant Front Office Manager
Fortune Park Hotel ( Fortune Group Of Hotel)
08.2017 - 06.2019
Front Office Supervisor
Arabian Hotel Apartment
10.2016 - 08.2017
Front Desk Receptionist
Ibis hotel meknes
08.2014 - 10.2016
Hotel Management Degree -
Moulay Ismail University
10.2011 - 07.2014
Bachelor of Arts -
Moulay Ismail University
10.2010 - 06.2014
High School Diploma -
Alkhawarizmi High School
10.2007 - 06.2010
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