Tosh Hol
Geldermalsen
Summary
Strategic and results-driven manager with extensive experience leading teams and developing operational processes within complex organizations. Combines strong analytical skills with a hands-on approach and a proven ability to translate policy into effective execution. Experienced in stakeholder management, process optimization, and achieving organizational objectives. Operates in a collaborative, structured manner with a focus on quality, teamwork, and continuous improvement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager Operations
Wilgh Consulting & Secondment
09.2025 - Current
- Member of the Management Team (MT), contributing to strategic and organizational decision-making
- Held full accountability for the leadership, coordination, and performance management of approximately 90 safety specialists (bachelor/master level) within the consulting and secondment department
- Maintained and expanded client relationships, ensuring high levels of satisfaction and trust
- Drove business development by acquiring new projects and clients
- Oversaw the matching and deployment of consultants and safety specialists on projects and secondments
- Prepared, reviewed, and approved proposals, contracts, and engagement letters
- Monitored progress, quality, and client satisfaction across all ongoing assignments
- Supported, coached, and mentored consultants to enhance performance and project delivery
- Identified market trends and translated them into actionable commercial opportunities
- Optimized internal processes within operations and project execution to improve efficiency and outcomes
Manager Team Access
NS (Dutch Railways)
12.2022 - 09.2025
- Managed the Access Team (12 employees) on a day-to-day basis
- Held nationwide responsibility for asset protection and access control for all assets in the private domain, covering over 45,000 employees and partners
- Developed, established, and optimized policies, procedures, and workflows for access management across the organization
- Translated strategic objectives into concrete operational execution on a national level
- Oversaw planning, capacity management, and resource allocation to ensure organization-wide access efficiency
- Monitored quality, progress, KPIs, and financial results (revenue, margin, and efficiency) nationwide
- Initiated and implemented process improvements impacting access operations across all locations
- Maintained internal and external stakeholder and client relationships at tactical and strategic levels
- Represented the department within the Management Team
- Managed and controlled NS identification passes (including third parties) and associated access rights nationwide
- Fostered collaboration, professional development, and continuous improvement within the team
Regional Station Manager – South
NS (Dutch Railways)
02.2019 - 12.2022
- Maintained and optimized asset value across an assigned portfolio of 21 railway stations, representing the economic ownership of the assets
- Oversaw and directed daily station operations, ensuring efficiency and service quality
- Developed and implemented improvement plans to enhance operational performance and customer experience
- Strengthened collaboration with key internal and external stakeholders to align objectives and drive results
- Optimized processes, workflows, and operational execution across assigned stations
- Served as a member of the Management Team (MT), contributing to strategic decision-making and organizational planning
Martial Arts Specialist / Instructor
Akkyfit
01.2017 - 12.2020
- Instructed both theoretical and practical aspects of martial arts to diverse groups, ranging from youth to professional (kick)boxers, judokas, and wrestlers
- Developed customized training and nutrition programs for professional combat athletes
- Provided personal training in strength training, (kick)boxing, and wrestling
Safety & Service Coordinator
NS (Dutch Railway)
12.2012 - 02.2019
- Ensured social and physical safety in and around station areas
- Investigated criminal incidents and apprehended or reported suspects
- Served as workplace mentor, training and onboarding new employees
- Coordinated Safety & Service staff during crisis situations
Budget Administrator / Financial Care Coordinator
Plangroep Solutions/OBIN
12.2011 - 12.2012
- Acted as primary point of contact for clients, making financial decisions on their behalf
- Managed debt counseling processes, including arranging repayment plans with creditors
- Monitored client compliance with established financial agreements and guidelines
Floormanager
McDonalds
01.2009 - 12.2011
- Supervised employees’ performance and behavior
- Held overall responsibility for daily restaurant operations
- Performed administrative tasks and ensured smooth operational processes
Education
Integrated Safety & Security Management
Hogeschool Utrecht
Utrecht01-2020
HAVO -
ROC Rivor
Culemborg01-2010
VMBO-TL -
Koningin Wilhelmina College
Culemborg01-2009
Skills
- Strategic and analytical thinking
- Leadership and team development
- Process optimization
- Risk-focused approach
- Stakeholder management
- Results-oriented
- Organizational awareness / sensitivity
- Strong communication skills
Certification
- Lead Auditor ISO-9001
Languages
Nederlands
English
Advanced (C1)
French
Elementary (A2)
German
Intermediate (B1)
Timeline
Manager Operations
Wilgh Consulting & Secondment
09.2025 - Current
Manager Team Access
NS (Dutch Railways)
12.2022 - 09.2025
Regional Station Manager – South
NS (Dutch Railways)
02.2019 - 12.2022
Martial Arts Specialist / Instructor
Akkyfit
01.2017 - 12.2020
Safety & Service Coordinator
NS (Dutch Railway)
12.2012 - 02.2019
Budget Administrator / Financial Care Coordinator
Plangroep Solutions/OBIN
12.2011 - 12.2012
Floormanager
McDonalds
01.2009 - 12.2011
Integrated Safety & Security Management
Hogeschool Utrecht
HAVO -
ROC Rivor
VMBO-TL -
Koningin Wilhelmina College
Phone
+31 6 16882237