Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic
TORNIKE STEPHNADZE

TORNIKE STEPHNADZE

Tbilisi,Georgia

Summary

Dynamic Team Lead with a proven track record at Nomad Capitalist, excelling in project management and customer relations. Spearheaded initiatives that enhanced client satisfaction by 95%, while fostering teamwork and adaptability. Adept at leveraging data analysis to drive strategic improvements and elevate operational efficiency. I am now seeking to apply my leadership and customer-focused skills.

Skills to drive success for an innovative, luxury brand.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Team Lead / Case Manager

Nomad Capitalist
Tbilisi
05.2024 - Current
  • Leading team operations, ensuring efficient execution, policy compliance, and successful implementation of holistic plans.
  • Managing case workflows, coordinating smooth handovers, ensuring timely case closures, and aligning staff with key objectives.
  • Maintaining and updating client management boards, ensuring accurate and up-to-date information.
  • Approving invoices, managing vendor agreements, and conducting pricing reviews using Salesforce.
  • Performing quality assessments, developing post-upsell budgets, and implementing strategies to improve client satisfaction by 95%.

Team Leader/Assistant Store Manager

Crosty, Designer Shoe Brand
Tbilisi
05.2022 - 11.2023
  • Leading and coaching a team of Client Advisors, enhancing customer experiences and satisfaction scores
  • Overseeing daily operations, resolving customer service issues, and maintaining a 95% client retention rate
  • Increasing sales by 20% through cross-category sales and client engagement strategies
  • Monitoring KPIs and ensuring the store meets business objectives and visual merchandising standards

Client Advisor

Gucci
Dubai
02.2019 - 03.2021
  • Achieving sales targets by leveraging CRM data for upselling and cross-selling strategies, significantly boosting revenue
  • Delivering tailored luxury experiences, fostering strong client relationships that led to a 25% increase in repeat business
  • Managing high-value client portfolios, enhancing overall revenue, and contributing to the store's financial success
  • Supporting daily store operations, including inventory management and visual merchandising, to ensure smooth floor management and brand consistency
  • Collaborating with the team to maintain high standards in customer service and operational efficiency, aligning with Gucci's brand image

Senior Sales Associate

Swarovski
Dubai
11.2016 - 11.2018
  • Consistently exceeding individual and team sales targets through advanced clienteling techniques and fostering strong client relationships
  • Providing exceptional service, improving customer satisfaction by 15% and elevating the overall shopping experience
  • Developing and maintaining a personal client portfolio, driving repeat business and increasing average client spend
  • Supporting store operations, including merchandising, stock management, and facilitating smooth opening and closing procedures
  • Working closely with management to analyze product performance and contribute to strategies for meeting sales goals

Senior Waiter

Zuma
Dubai
10.2015 - 10.2016
  • Delivering exceptional service in a fast-paced, high-volume, fine dining environment, achieving a 98% guest satisfaction rate
  • Managing guest interactions with personalized service, enhancing the overall dining experience and boosting customer loyalty
  • Training and mentoring junior staff, improving team performance, service quality, and adherence to restaurant protocols
  • Coordinating with kitchen and bar teams to ensure timely and accurate order delivery, maintaining seamless service flow during peak hours
  • Handling guest complaints professionally, resolving 95% of issues on the spot to foster repeat business and maintain a positive dining atmosphere

Education

Bachelor of Mass Communication -

Georgian Technical University
Tbilisi, Georgia
07.2014

Certificate - Inside LVMH, Creation & Branding, Retail & Customer Experience

Skills

  • Time Management
  • Adaptability
  • Leadership and Teamwork
  • Customer Relations
  • Communication Skills
  • Project Management
  • Problem Solving
  • Sales and Customer Service

Certification

Inside LVMH, Creation & Branding, Retail & Customer Experience, cae8daa62b

Languages

  • English
  • Georgian
  • French
  • Italian

Timeline

Team Lead / Case Manager

Nomad Capitalist
05.2024 - Current

Team Leader/Assistant Store Manager

Crosty, Designer Shoe Brand
05.2022 - 11.2023

Client Advisor

Gucci
02.2019 - 03.2021

Senior Sales Associate

Swarovski
11.2016 - 11.2018

Senior Waiter

Zuma
10.2015 - 10.2016

Bachelor of Mass Communication -

Georgian Technical University

Certificate - Inside LVMH, Creation & Branding, Retail & Customer Experience

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TORNIKE STEPHNADZE