Experienced Restaurant Manager with strength in delivering high and consistent standards of customer service. Demonstrates strong skills in evaluating employee performance, providing training and guidance to leverage customer satisfaction. Brings natural flair for hospitality.
Overview
7
7
years of professional experience
4049
4049
years of post-secondary education
Work History
Director
Cafe Azzy
09.2024 - Current
Implemented inventory management systems to minimize waste and optimize stock levels.
Increased customer satisfaction by implementing high-quality food and beverage offerings.
Established partnerships with local farmers markets, which allowed for sourcing fresh ingredients at lower prices while supporting the community.
Optimized staffing levels during peak hours to maximize revenue while minimizing labor costs.
Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
Organized special events such as live music nights or themed dinners that attracted new patrons to the cafe.
Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
Facilitated open communication among team members, promoting a positive work culture that encouraged collaboration and innovation.
Enhanced customer loyalty through exceptional service and consistent product quality.
Restaurant Manager
Pullman Tbilisi Axis Towers
06.2023 - 09.2024
Trained workers in every position, including food preparation, money handling and cleaning roles.
Performed restaurant walk-through to gauge timeliness and excellent service quality.
Minimized loss and misuse of equipment through proper supervision and staff training.
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.