Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tatia Tutisani

Tbilisi

Summary

Highly skilled Flight Purser with comprehensive experience in leading cabin crew and ensuring passenger comfort and safety. Demonstrated strengths include effective communication, conflict resolution, and maintaining compliance with aviation regulations. Successfully introduced innovative service standards that improved passenger satisfaction significantly. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

7
7
years of professional experience

Work History

Cabin Crew Manager

Tbilisi airways
Tbilisi
09.2023 - Current
  • Monitored cabin conditions during flights including temperature control, lighting, and noise levels.
  • Prepared reports detailing flight events such as delays or cancellations due to weather conditions or mechanical problems.
  • Ensured passenger safety by conducting emergency drills and briefings prior to takeoff.
  • Managed medical emergencies during flight by coordinating with medical professionals on the ground or onboard the plane as needed.
  • Performed pre-flight duties such as verifying flight attendants' compliance with airline policies and procedures.
  • Confirmed accurate completion of all required paperwork prior to take off.
  • Inspected aircraft cabins before departure for any discrepancies or damages that need attention.

Administrator

Beauty Salon "Sakurami"
Tbilisi
05.2022 - 12.2023
  • Developed spreadsheets to track project progress, budgets and other related data.
  • Coordinated meetings, conferences, travel arrangements.
  • Designed forms and templates to streamline workflow processes within organization.
  • Maintained filing system for important documents such as contracts and invoices.
  • Updated databases with new employee information, job changes and terminations.
  • Answered incoming calls and responded to customer inquiries.
  • Processed payroll information according to established guidelines.
  • Responded promptly to customer complaints in a professional manner.

Consulting Manager

Consulting Firm "Apriori"
Tbilisi
05.2022 - 12.2023
  • Facilitated communication between departments within an organization as well as external partners.
  • Researched industry trends and best practices in order to make informed decisions.
  • Maintained relationships with clients through regular check-ins and follow-ups throughout the duration of engagements.
  • Developed and implemented business strategies to maximize profits.
  • Prepared monthly reports on performance metrics to track progress against goals.
  • Identified potential risks associated with each project and developed mitigation strategies accordingly.
  • Analyzed customer needs, identified key issues and proposed solutions.
  • Recruited new high-priority clients and maintained long-term relationships with existing ones.
  • Recruited and trained new employees to meet job requirements.

Flight Attendant

Georgian Airways
Tbilisi
09.2018 - 11.2021
  • Assisted passengers during deplaning process by providing directions or other information as requested.
  • Greeted passengers, answered questions, and directed them to their seats.
  • Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
  • Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
  • Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
  • Adhered to company policies regarding security measures and protocol at all times.
  • Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
  • Stocked aircraft cabin with items such as newspapers, magazines, beverages.
  • Verified boarding passes and passports for all passengers.

Education

BJMC - Journalism And Mass Communication

Georgian University
Tbilisi
06-2018

GED -

Ger - Geti
Tbilisi
05-2015

Skills

  • Flight operations
  • Team leadership
  • Project management
  • Conflict resolution
  • Data analysis
  • Communication skills
  • Customer service
  • Time management
  • Cabin crew coordination
  • Multilingual proficiency
  • Documentation accuracy

Languages

Georgian
First Language
English
Upper Intermediate (B2)
B2
Russian
Upper Intermediate (B2)
B2

Timeline

Cabin Crew Manager

Tbilisi airways
09.2023 - Current

Administrator

Beauty Salon "Sakurami"
05.2022 - 12.2023

Consulting Manager

Consulting Firm "Apriori"
05.2022 - 12.2023

Flight Attendant

Georgian Airways
09.2018 - 11.2021

BJMC - Journalism And Mass Communication

Georgian University

GED -

Ger - Geti

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Tatia Tutisani