Tamta Tsertsvadze

As a Verification & Research Manager, I lead a team focused on KYC processes and customer identity verification. I have over 5+years of experience managing complex workflows to ensure compliance with industry regulations. In addition, I oversee market research activities, gathering valuable insights through customer surveys and supporting data-driven decision-making. My role combines team leadership, risk management, and process optimization to ensure efficient operations and high-quality outcomes.

In addition, I oversee market and customer research activities, where I am responsible for gathering key insights and presenting new data. My team conducts phone surveys, collects valuable insights, and supports data-driven decision-making within the organization. These efforts contribute to the development of customer-focused strategies, driving organizational efficiency and customer satisfaction.

Presenting and hosting live games or events, engaging with the audience, explaining rules, and ensuring smooth gameplay interaction.

• Registered new customers and managed their profiles within the system.
• Assisted with contract renewals and ensured accurate customer information.
• Handled inventory documentation, including filling out delivery notes for incoming products.
• Supported the smooth operation of administrative tasks and back-office functions to ensure efficient daily operations.