Tamar Dumbadze
Head Of Sourcing And Supply Chain
Tbilisi
Summary
Dedicated and motivated professional with a strong ability to listen, learn quickly, and adapt to new challenges. These qualities have consistently fueled growth and success in work, making them among greatest strengths as an employee. Strong work ethic, proactive mindset, and genuine willingness to contribute to success of company. Confident in ability to make a positive impact. Thrives in team environments and values collaboration, while also capable of handling responsibilities independently and taking ownership of tasks. In addition to practical experience and skills acquired over the years, brings a positive attitude, sense of responsibility, and unwavering drive for personal and professional development.
Overview
8
8
years of professional experience
16
16
years of post-secondary education
3
3
Languages
Work History
Head of Sourcing and Supply Chain
Alstermanufaktur GmbH
09.2024 - Current
- Strategically sourced new products while maintaining high levels of product quality assurance standards throughout global networks.
- Developed strong relationships with suppliers for improved collaboration and procurement outcomes.
- Managed all aspects of inventory control from demand planning to warehousing and distribution activities.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Coordinated with freight forwarder to provide shipping details and obtain shipping updates.
- Organized all shipping documents.
- Developed strong relationships with carriers to secure competitive rates and improve delivery times.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Validated inventory levels and updated systems using handheld devices.
- Monitored performance of logistics operations to identify areas for improvement.
- Created and managed budgets related to logistics and transportation.
- Negotiated contracts to secure favorable rates and terms.
- Identified opportunities for inventory reductions.
- Monitored and adjusted inventory levels according to demand.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Provided supply chain guidance to team members.
Supply Chain Manager
Alstermanufaktur GmbH
05.2024 - 08.2024
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Managed logistics functions including shipping coordination, customs compliance, freight negotiations, and carrier selection.
- Initiated risk mitigation strategies to address potential disruptions in the supply chain, minimizing impacts on business continuity.
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
- Managed inventory levels to ensure stock availability and minimized storage fees.
- Analyzed sales data to forecast demand trends, enabling strategic decision-making for inventory management.
- Negotiated terms with suppliers to secure discounts and promotional opportunities.
Sales&Marketing Analyst
Alstermanufaktur GmbH
10.2023 - 04.2024
- Monitored account health to maintain good standing with Amazon, leading to improved seller metrics.
- Increased product sales by optimizing Amazon listings with keyword research and market analysis.
- Analyzed customer feedback and provided insights to improve customer experience.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Collaborated with customer service team to achieve seamless customer experience.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Optimized pricing strategies through thorough profit margin analyses and customer feedback evaluations.
- Created various Excel documents and calculation sheets
- Collaborated with inventory team to ensure accurate pricing information across all channels.
- Enhanced pricing accuracy by diligently reviewing and updating price changes in the system.
- Maintained comprehensive records of all price changes, enabling effective tracking and analysis of historical data.
- Monitored competitor pricing strategies to maintain competitive advantage within the market.
Shop Manager
Triple A Internetshops GmbH
08.2023 - 08.2024
- Optimized website performance through regular updates, improving user experience and increasing conversion rates.
- Organized seasonal sales events to clear out old inventory efficiently while maximizing profit margins on discounted items.
- Streamlined inventory management by implementing an effective tracking system, ensuring accurate stock levels at all times.
- Created visually appealing product listings with detailed descriptions that helped increase click-through rates on the online shop.
- Tested website features and functionality for optimal performance.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Implemented marketing campaigns to increase customer engagement and sales.
- Created promotional campaigns to boost sales and drive customer loyalty.
Brand Manager
Marketplace Powerbrands
08.2022 - 08.2023
- Amended product listings, managing photo edits, webpages and pricing info.
- Conducted market research on products and brands to optimise assortment.
- Offered warranties and coupons to increase customer satisfaction and develop long-lasting relationships.
- Discussed goals with team to meet sales objectives and provide stellar customer service.
Customer Support Lead
Marketplace Powerbrands
02.2022 - 08.2022
- Monitored email to promptly collect and respond to complaints.
- Tracked trending issues and prepared reports for supervisory team to address repeated concerns.
- Processed refunds, exchanges and service requests for customers.
- Provided information on after-sales services for comprehensive support.
Project Manager and Client Success
Greatcontent
08.2021 - 02.2022
- Delivered presentations and briefings to senior teams and incorporated changes into project workflows.
- Built collaborative working relationships with project teams.
- Identified future capacity and capability needs for successful project planning.
- Led and motivated project team to meet and exceed project KPIs.
- Managed client expectations with professional, considered approach to projects.
Customer Support Lead (Tech Support)
Majorel Georgia
11.2018 - 07.2021
- Monitored email to promptly collect and respond to complaints.
- Handled high-volume telephone calls to address and resolve customer queries.
- Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
- Followed scripts and processes to uphold brand standards.
- Stayed current on policies, procedures and standards to offer optimal support.
- Tracked trending issues and prepared reports for supervisory team to address repeated concerns.
Customer Service Representative
E-Commerce
Majorel Georgia
11.2017 - 11.2018
- Assisted customers with product-related questions, feedback and complaints.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Resolved customer queries over phone and by email.
- Followed up on customer issues, reaching out to verify satisfaction beyond initial communication.
Customer Service Representative
E-Commerce
CMX Solutions
12.2016 - 07.2017
- Assisted customers with product-related questions, feedback and complaints.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
Education
Bachelor of Business Administration - Management
Ivane Javakhishvili Tbilisi State University
Tbilisi, TB 09.2016 - 08.2020
Mathematics And Physics
Vladimir Komarov Tbilisi Public School N199 of Phy
09.2010 - 08.2015
German Language
German Public School #20
09.2003 - 08.2010
Skills
Self motivation
Active listening
Organizational skills
Attention to detail
Adaptability
Analytical thinking
Reliability
Problem-solving
Multitasking
Decision-making
Timeline
Head of Sourcing and Supply Chain
Alstermanufaktur GmbH
09.2024 - Current
Supply Chain Manager
Alstermanufaktur GmbH
05.2024 - 08.2024
Sales&Marketing Analyst
Alstermanufaktur GmbH
10.2023 - 04.2024
Shop Manager
Triple A Internetshops GmbH
08.2023 - 08.2024
Brand Manager
Marketplace Powerbrands
08.2022 - 08.2023
Customer Support Lead
Marketplace Powerbrands
02.2022 - 08.2022
Project Manager and Client Success
Greatcontent
08.2021 - 02.2022
Customer Support Lead (Tech Support)
Majorel Georgia
11.2018 - 07.2021
Customer Service Representative
E-Commerce
Majorel Georgia
11.2017 - 11.2018
Customer Service Representative
E-Commerce
CMX Solutions
12.2016 - 07.2017
Bachelor of Business Administration - Management
Ivane Javakhishvili Tbilisi State University
09.2016 - 08.2020
Mathematics And Physics
Vladimir Komarov Tbilisi Public School N199 of Phy
09.2010 - 08.2015
German Language
German Public School #20
09.2003 - 08.2010
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