Steven Martinez
Duluth
Summary
Dependable retail sales professional with extensive experience in fast-paced, high-performance environments. Skilled in cash handling, transaction processing, POS operations, and merchandising. Known for delivering exceptional customer service by accurately assessing needs, resolving concerns, and creating positive shopping experiences. Strong relationship builder with excellent organizational abilities, a solid work ethic, and the physical capability to manage demanding tasks.
Highly adaptable and motivated, with a proven ability to work effectively under pressure, learn new systems quickly, and work independently or as part of a team. Dedicated to supporting company goals through consistent, detail-oriented, and reliable performance.
Overview
3
3
years of professional experience
Work History
General Service Technician
True Auto
Lawrenceville
06.2025 - 12.2025
- Conducted thorough inspections of vehicle systems to diagnose issues and recommend necessary repairs.
- Provided customers with clear explanations of repairs and maintenance performed, ensuring satisfaction.
- Executed tire rotations and alignments to ensure optimal vehicle performance and safety.
- Changed oil and filters in vehicles daily.
- Inspected vehicle engines to diagnose issues and determined the appropriate repair or service required.
- Cleaned bathrooms, including toilets, sinks and mirrors.
- Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
- Emptied trash cans and disposed of waste materials properly.
- Notified managers of repair needs or additions to building operating systems.
- Completed routine maintenance checks, notifying management of needed repairs.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
Mechanic
Mavis Tire
Duluth
03.2025 - 07.2025
- Adjusted vehicle components according to specifications utilizing testing equipment such as dynamometers or chassis charts.
- Adhered to all safety protocols and guidelines to prevent accidents and injuries.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Reviewed work orders and discussed with supervisors.
- Ensured safety protocols were followed while working on vehicles.
- Monitored shop equipment to maintain safe working condition.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Assisted fellow mechanics when necessary during complex repairs.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
Technician
Mazda Dealership
Duluth
10.2024 - 03.2025
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Reviewed work orders and discussed with supervisors.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Planned work procedures using charts, technical manuals and experience.
Technician
Ford Dealership
Duluth
06.2024 - 10.2024
- Conducted routine maintenance and inspections on automotive systems to ensure optimal performance.
- Assisted in the assembly and installation of vehicle components to meet production deadlines.
- Executed quality assurance checks to confirm adherence to manufacturing specifications.
- Replaced defective components or parts as needed.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Independent Tire and Wheel Retailer
Discount Tire
Duluth
06.2023 - 06.2024
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Trained new hires on company policies, procedures, and best practices to optimize performance.
- Exceeded sales targets through effective upselling techniques and product knowledge sharing with customers.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store going above and beyond to serve needs.
Retail Sales Associate
Kohl's
Duluth
10.2022 - 11.2022
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Aided managers in planning effective staff schedules to ensure optimal coverage during peak hours while considering employee availability constraints.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered questions about store policies and addressed customer concerns.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
High School Diploma -
05.2023
Extracurricular Activities: Football
Skills
- Strategic creativity application
- Customer engagement techniques
- Upselling strategies and advice
- Brand marketing execution
- Proficient verbal communication skills
- Effective interpersonal relations
- Trustworthiness and responsibility in work ethic
- Promotional merchandising strategies for products
- Comprehensive diagnostics for vehicles
- Brake maintenance assessments
- Inventory efficiency practices
- Focused problem-solving abilities
- Team collaboration with effective communication
- Environmental consciousness in quality control
- Quality assurance methodologies
- Attention to detail
Languages
- English, Native or Bilingual
- Spanish, Full Professional
Timeline
General Service Technician - True Auto
06.2025 - 12.2025
Mechanic - Mavis Tire
03.2025 - 07.2025
Technician - Mazda Dealership
10.2024 - 03.2025
Technician - Ford Dealership
06.2024 - 10.2024
Independent Tire and Wheel Retailer - Discount Tire
06.2023 - 06.2024
Retail Sales Associate - Kohl's
10.2022 - 11.2022
Duluth High School - High School Diploma,