Soso Bregvadze
Service Process Management, Analytics Manager And Service Support
Tbilisi
Summary
Results-driven Service Process Management and Analytics Manager at Tegeta Truck&Bus, skilled in advanced analytics and teamwork. Enhanced customer segmentation and automated reporting, boosting efficiency and real-time insights. Leveraged data security and machine learning to optimize supply chain processes, driving significant improvements in performance tracking and client support.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Service Process Management and Analytics Manager
Tegeta Truck&Bus
07.2023 - Current
- Enhanced customer segmentation by integrating demographic and behavioral data, improving targeted marketing efforts.
- Automated reporting processes using visualization tools such as Tableau, increasing efficiency and enabling real-time insights for stakeholders.
- Standardized methodology for measuring KPIs across departments to provide consistent performance tracking and evaluation metrics.
- Optimized supply chain management by leveraging advanced analytics models that identified bottlenecks and inefficiencies in existing processes.
Service Support Specialist
Tegeta Truck&Bus
07.2023 - Current
- Streamlined support processes for increased efficiency and faster response times.
- Maintained up-to-date knowledge of industry trends and best practices, ensuring optimal support for clients.
- Served as a key liaison between customers and internal teams, facilitating clear communication for successful problemsolving.
- Provided remote assistance to clients in resolving hardware and software-related issues, reducing on-site visits and associated costs.
Sector Manager
Tegeta Motors
09.2023 - 06.2024
Education
Associate of Applied Science - Computer And Information Sciences
International Black Sea University
Tbilisi 04.2001 -
Service Marketing Training - Service Marketing Training
Tegeta Truck&Bus
Tbilisi, Georgia 04.2001 -
Associate of Science -
Academy of Digital Industries
Tbilisi, Georgia 04.2001 -
High School Diploma -
Tbilisi N23 Public School
Tbilisi, Georgia 04.2001 -
Skills
Advanced analytics
Cars
I love cars very much, I own a Mercedes C63s which was my dream car. Also, in 2024, my friends and I went to Germany with our own cars to conquer one of the famous racing tracks, the Nurburgring, and we did just that. It was an unforgettable trip, we visited about 13 countries and drove a total of 11,000 km.
Timeline
Sector Manager
Tegeta Motors
09.2023 - 06.2024
Service Process Management and Analytics Manager
Tegeta Truck&Bus
07.2023 - Current
Service Support Specialist
Tegeta Truck&Bus
07.2023 - Current
Associate of Applied Science - Computer And Information Sciences
International Black Sea University
04.2001 -
Service Marketing Training - Service Marketing Training
Tegeta Truck&Bus
04.2001 -
Associate of Science -
Academy of Digital Industries
04.2001 -
High School Diploma -
Tbilisi N23 Public School
04.2001 -
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