Sophie Azaurashvili
Leiden
Summary
Dynamic and results-driven professional with extensive experience at Vondel Hotels, excelling in reservation management and guest relations. Proven ability to enhance customer satisfaction through effective complaint handling and active listening. Skilled in technical training and technology integration, consistently delivering high-quality service and support.
Overview
4
4
years of professional experience
Work History
Reservations Specialist
Vondel Hotels
Amsterdam
04.2024 - 12.2024
- Processed and managed hotel reservations using CRM systems.
- Assisted guests with special requests, ensuring excellent service.
- Resolved booking issues to maintain high customer satisfaction.
Guest Service Agent
Vondel Hotels
Amsterdam
10.2023 - 04.2024
- Provided front desk support and assisted guests.
- Managed check-in and check-out procedures for a seamless experience.
- Handled guest inquiries and complaints efficiently.
Technical Trainer
Majorel Georgia
Tbilisi
02.2022 - 03.2023
- Designed and delivered technical training programs.
- Developed training materials for new employees.
- Evaluated training results and provided feedback.
Senior Customer Service Representative
Majorel Georgia
Tbilisi
02.2021 - 02.2022
- Assisted customers with troubleshooting and technical issues.
- Managed escalations and ensured high customer satisfaction
Junior Customer Service Representative
Majorel Georgia
Tbilisi
09.2020 - 02.2021
- Handled inbound and outbound customer inquiries.
- Provided accurate information and resolved concerns efficiently.
- Assisted clients with product inquiries and order tracking.
- Maintained high service quality by addressing customer concerns.
Education
BBA - Finance
Business And Technology University
Tbilisi09-2021
High School Diploma -
Private Demirel College
Tbilisi01-2017
Skills
- Employee training and technical training
- Technology integration and change implementation
- Reservation management and customer reservations
- Booking resolution and complaint handling
- Customer support and service experience
- Guest relations and check-in procedures
- Active listening and problem-solving skills
- Telephone reception and hotel booking
Languages
English
Advanced (C1)
C1
Russian
Proficient (C2)
C2
Dutch
Intermediate (B1)
B1
Georgian
Native
Native
References
References available upon request.
Timeline
Reservations Specialist
Vondel Hotels
04.2024 - 12.2024
Guest Service Agent
Vondel Hotels
10.2023 - 04.2024
Technical Trainer
Majorel Georgia
02.2022 - 03.2023
Senior Customer Service Representative
Majorel Georgia
02.2021 - 02.2022
Junior Customer Service Representative
Majorel Georgia
09.2020 - 02.2021
BBA - Finance
Business And Technology University
High School Diploma -
Private Demirel College
Similar Profiles
Jeff BromellJeff Bromell
Hotel Manager at Hilton Hotels, Novotel, Intercontinental HotelsHotel Manager at Hilton Hotels, Novotel, Intercontinental Hotels
Sofoklis GaroufaliasSofoklis Garoufalias
HEAD OF REVENUE MANAGEMENT DEPARTMENT (EMEA) at Casa Cook and Cook’s Club Hotels- 15 HotelsHEAD OF REVENUE MANAGEMENT DEPARTMENT (EMEA) at Casa Cook and Cook’s Club Hotels- 15 Hotels
Deepak George ThomasDeepak George Thomas
Food and Beverage Incharge at Indian Hotels Company Ltd - Taj HotelsFood and Beverage Incharge at Indian Hotels Company Ltd - Taj Hotels
Simone LuijksSimone Luijks
Customer Service Manager at NACustomer Service Manager at NA
Shantanu JagtapShantanu Jagtap
Site Reliability Engineer at SWIFTSite Reliability Engineer at SWIFT