Smangaliso Dlamini
Durban
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands. I am a talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
6
6
years of professional experience
Work History
Sales Team Leader
Concentrix
05.2023 - Current
- Built strong team by recruiting and developing top sales talent.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Boosted sales performance by implementing effective team training and coaching strategies.
Team Leader
Capabilitybpo
10.2022 - 04.2023
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Implemented quality assurance measures to maintain consistency in customer interactions and service delivery.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Collaborated with management to develop strategies aimed at improving overall team performance.
- Developed efficient schedules, optimizing team resources to meet fluctuating demand.
- Reduced staff turnover by implementing targeted training programs and fostering a positive work environment.
Team Leader
Pepkor Speciality
01.2022 - 10.2022
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Led by example through consistently maintaining excellent performance standards.
- Continuously sought opportunities for personal growth as well as professional development opportunities for the entire team.
- Championed a culture of teamwork and collaboration within the department, resulting in higher employee morale.
- Contributed to the development of policies and procedures that enhanced the overall customer experience.
Customer Service Team Leader
Merchants
01.2019 - 12.2021
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Education
High School Diploma -
Clairwood Secondary School
Durban01-2011
Skills
- Team Management
- Complaint resolution
- Call center experience
- Data Management
- Training development aptitude
- Customer service excellence
- Inbound call answering
- Teamwork and Collaboration
- Critical Thinking
- Active Listening
Timeline
Sales Team Leader
Concentrix
05.2023 - Current
Team Leader
Capabilitybpo
10.2022 - 04.2023
Team Leader
Pepkor Speciality
01.2022 - 10.2022
Customer Service Team Leader
Merchants
01.2019 - 12.2021
High School Diploma -
Clairwood Secondary School
Similar Profiles
Sandile Marvellous NtombelaSandile Marvellous Ntombela
Team Coach at ConcentrixTeam Coach at Concentrix
Priyanka DasPriyanka Das
Team Leader at ConcentrixTeam Leader at Concentrix
AKASH BISHTAKASH BISHT
Senior Advisor at ConcentrixSenior Advisor at Concentrix