Hi, I’m
Shweta Thorat
Sales Manager's Associate
Tbilisi,Tbilisi
Overview
12
years of professional experience
4
years of post-secondary education
1
Language
Work History
TraveldeepTbilisi, Tbilisi Georgia
Sales Manager's Assistant
11.2023 - Current
Job overview
- Volunteered to help with special projects of varying degrees of complexity.
- Performed research to collect and record industry data.
- Liaised between clients and vendors and maintained effective lines of communication.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Cliff PointDubai, Dubai
Sales Manager
12.2022 - 11.2023
Job overview
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Observed packing operations to verify conformance to specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Created and managed project plans, timelines and budgets.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Global broker Dubai, Dubai
Sales Marketing Executive
10.2020 - 11.2022
Job overview
- Conducted market research to identify customer needs and preferences.
- Sourced advertising opportunities to place adverts in press and social media.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Utilized CRM software to track sales progression and communicate project needs.
- Suggested innovative ideas to increase sales and improve customer experience.
- Directed sales and marketing management staff in successful use and development of business plans and strategies.
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
- Managed sales promotions and marketing strategies on major social media sites.
- Managed production of leaflets, posters and newsletters.
- Evaluated and monitored promotional activities to confirm adequate return on promotional funds.
- Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
- Developed value-added campaigns and executed technical solutions to streamline and improve marketing efficiencies.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Oriflamme IT Solution
Support Staff Member
08.2018 - 12.2019
Job overview
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Assisted employees with making copies, sending faxes and filing paperwork.
- Attended training sessions to stay updated on procedures and services.
- Communicated with clients on behalf of staff to relay messages and information.
- Greeted and checked in guests at front desk for appointments.
- Completed simple maintenance tasks for facility upkeep.
- Closed business daily by organizing front office, shutting down equipment, turning off lights and locking doors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Bilkish
Data Operator
05.2015 - 06.2018
Job overview
- Inserted account data by inputting text-based and numerical information from source documents within time limits.
- Compared data with source documents or re-entered data in verification format to detect errors.
- Recommended changes in programs, routines and quality control standards to improve efficiency.
- Used basic computer skills to key customer names, addresses, statistical information, or other data.
- Operated variety of office machines to accurately handle information.
- Contacted preparers of source documents to resolve questions, inconsistencies or missing data.
- Assisted computer users with technical issues remotely and at workstations.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
Spanco Bpo ServicesNavi Mumbai, Maharashtra
Customer Service Representative
2014.04 - 2015.04 (1 education.year_Label)
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Dhirubai Ambani knowledge city Navi MumbaiNavi Mumbai, Maharashtra
Customer Care Representative
11.2011 - 03.2014
Job overview
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong communication and organizational skills through working on group projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Gained strong leadership skills by managing projects from start to finish.
- Applied effective time management techniques to meet tight deadlines.
Education
Global UniversityUtter Pradesh
Bachelor of Arts from Arts
06.2015 - 06.2018
Shivaji UniversityKolhapur
High School Diploma
06.2008
Bhakti Seva Vidyapeeth High SchoolKolhapur Maharashtra
from SSC
02.2005 - 06.2006
Skills
- Research Tools
- Insurance Industry Knowledge
- Sales Territory Management
- Customer Transactions
- Development Planning
- Stock Management
- Bank Deposits
- Client Relationships
- Customer Needs Assessments
- Customer Satisfaction
- Customer Engagement Strategies
- Sales Promotion
- Profit Target Achievement
- Market Conditions
- Monitor Security
- Sales Orientation
- Staff Meetings
- Transaction Management
- Customer Inquiries
- Product and Service Knowledge
- Sales Activities
- Promotional Events
- Sales Meetings
- Contact Management Systems
- Social Media Platforms
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
Sales Manager's Assistant
Traveldeep
11.2023 - Current
Sales Manager
Cliff Point
12.2022 - 11.2023
Sales Marketing Executive
Global broker
10.2020 - 11.2022
Support Staff Member
Oriflamme IT Solution
08.2018 - 12.2019
Global University
Bachelor of Arts from Arts
06.2015 - 06.2018
Data Operator
Bilkish
05.2015 - 06.2018
Customer Service Representative
Spanco Bpo Services
2014.04 - 2015.04 (1 education.year_Label)
Customer Care Representative
Dhirubai Ambani knowledge city Navi Mumbai
11.2011 - 03.2014
Bhakti Seva Vidyapeeth High School
from SSC
02.2005 - 06.2006
Shivaji University
High School Diploma
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
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