Shota Konjaria
Customer Service Representative
Tbilisi
Summary
Proven leader in hospitality and customer service, excelling in roles at Radisson Hotel Group and UEFA. Expert in enhancing service quality through meticulous attention to detail and effective communication. Achieved significant improvements in staff performance and customer satisfaction, leveraging skills in cleaning practices and interpersonal relations.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Housekeeping Manager
Radisson Hotel Group
04.2024 - 07.2024
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Trained and mentored all new personnel to maximize quality of service and performance.
Volunteer Accreditation Manager
UEFA
04.2023 - 07.2023
- Developed training materials and led workshops for staff, increasing understanding of accreditation processes and standards.
- Enhanced accreditation processes by streamlining documentation and implementing efficient tracking systems.
- Provided expert guidance on accreditation requirements, enabling departments to maintain high levels of quality and performance.
- Coordinated with external accrediting bodies, fostering positive relationships and ensuring timely submission of required reports.
Customer Service Representative
Crocobet
02.2022 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
ZUGDIDI PUBLIC SCHOOL #1
Zugdidi,GeorgiaFree University of Tbilisi
Tbilisi,GeorgiaSkills
Cleaning and sanitation
Ordering cleaning supplies
Cleaning practices
Scheduling and planning
Body language
Social perceptiveness
Communication & Negotiation Expert
Customer Satisfaction
Attention to Detail
Multitasking
High Level Of Accuracy
Interpersonal Skills
Timeline
Housekeeping Manager
Radisson Hotel Group
04.2024 - 07.2024
Volunteer Accreditation Manager
UEFA
04.2023 - 07.2023
Customer Service Representative
Crocobet
02.2022 - 03.2023
ZUGDIDI PUBLIC SCHOOL #1
Free University of Tbilisi
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