Shakro Kldiashvili
Lawyer, Customs Affairs Specialist
Kutaisi,IM
Summary
Proven leader in airport operations and personnel management, adept at enhancing operational efficiency and customer satisfaction. At Pegasus Airlines, spearheaded initiatives that streamlined processes, significantly improving team collaboration across departments. Skilled in safety awareness and adept at fostering a culture of security, demonstrating exceptional problem-solving abilities and a commitment to excellence.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Flight Supervisor
Pegasus Airlines
Kutaisi, Imereti
01.2024 - Current
- Collaborated with airline personnel to facilitate smooth operations between various departments including ticketing, ramp services, and maintenance teams.
- Increased overall operational efficiency through continuous improvement efforts and proactive problem-solving abilities.
- Ensured timely departures by assisting in aircraft turnarounds, including loading/unloading of luggage and catering supplies.
- Managed inventory control for inflight amenities and accurately documented movement of supplies between storage areas and aircraft cabins.
Youth Advisory Board Member
Kutaisi City Hall
Kutaisi, Imereti
03.2022 - 06.2024
- Gathered feedback from peers and constituents, incorporating suggestions into program improvements for increased effectiveness.
- Conducted research on current trends and best practices for effective youth advisory board operations.
- Implemented training sessions for fellow board members on topics such as leadership skills or project management techniques essential for organizational success.
- Assisted in the development of strategic plans to address pressing issues relevant to the organization''s mission.
Flight Attendant
Wizz Air Hungary
Kutaisi, Imereti
06.2023 - 10.2023
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
Front Desk Manager
Hotel King David the Builder
Kutaisi, Imereti
01.2021 - 07.2022
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Resolved guest complaints by addressing issues with rooms promptly.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Volunteer
Red Cross
05.2021 - 11.2021
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Reception Manager
Hotel King David the Builder
02.2020 - 01.2021
- Assisted in the hiring, training, and mentoring of new staff members, fostering a collaborative work environment focused on excellent customer service.
- Demonstrated adaptability during peak seasons or staffing shortages by stepping into various roles as needed to maintain smooth operations at the front desk.
- Reduced wait times for guests during check-in/out processes by implementing a more efficient system for handling paperwork, keys, and other essential items.
Education
Bachelor - Customs Service
Tbilisi State University
Georgia, Tbilisi 01.2021 - 01.2023
Master of Science - Law (Pre-Law)
Akaki Tsereteli State University
Georgia, Kutaisi 09.2020 - 07.2024
Skills
Airport operations
Languages
Georgian
Native language
English
Upper intermediate
B2
German
Elementary
A2
Russian
Elementary
A2
Certification
Cabin crew license
Accomplishments
Customer Service: Conflict Resolution, Complaint Handling, Personalized Service, Empathy, Positive Communication, Cultural Sensitivity
Safety & Emergency: First Aid, CPR Certified, AED Operation, Fire Safety, Emergency Evacuation, Water Rescue
Aviation Operations: Pre-flight Checks, Passenger Briefings, Safety Demonstration Compliance, In-flight Service Standards, Inter-department Coordination, FAA Regulations
Timeline
Flight Supervisor
Pegasus Airlines
01.2024 - Current
Flight Attendant
Wizz Air Hungary
06.2023 - 10.2023
Youth Advisory Board Member
Kutaisi City Hall
03.2022 - 06.2024
Volunteer
Red Cross
05.2021 - 11.2021
Front Desk Manager
Hotel King David the Builder
01.2021 - 07.2022
Bachelor - Customs Service
Tbilisi State University
01.2021 - 01.2023
Master of Science - Law (Pre-Law)
Akaki Tsereteli State University
09.2020 - 07.2024
Reception Manager
Hotel King David the Builder
02.2020 - 01.2021
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