Salome Tchitadze
Tbilisi
Summary
Skilled in collecting, organizing, managing, and analyzing information within databases. Strong in planning and coordinating workflows with a solid understanding of products, digital systems, and operational processes. Experienced team leader with a background in customer relationship management, staff mentoring, and efficient onboarding. Effective in cross-department communication, performance monitoring, and maintaining high service quality. Organized, reliable, and focused on achieving team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Billing Specialist
Ministry Of Agriculture of Georgia
Georgia Tbilisi
06.2024 - 08.2025
- Maintained customer records to ensure accurate billing and data integrity.
- Identified and resolved system errors to support smooth operations.
- Managed subscriber database for timely and accurate service processing.
- Supported service centers by providing accurate data and resolving operational issues.
INFORMATION SERVICE MANAGER
Meama
Tbilisi
09.2020 - 08.2023
- Managed and maintained accurate customer and order data to ensure smooth operations.
- Coordinated cross-functional teams to resolve issues and optimize workflows.
- Monitored processes, identified errors, and implemented solutions to improve efficiency.
- Communicated with clients and internal teams for seamless order fulfillment.
- Trained and mentored new team members, promoting best practices and operational excellence.
CALL CENTER SPECIALIST
Meama
Tbilisi, Georgia
11.2019 - 08.2020
- Resolved customer inquiries efficiently, ensuring high satisfaction.
- Managed high call volumes while maintaining professionalism.
- Provided product and service guidance, supporting sales and account management.
- Streamlined operations and supported team performance through feedback and monitoring.
TOUR OPERATIONS MANAGER
Good Travel
Tbilisi
09.2017 - 08.2018
- Oversaw tour schedules and logistics, ensuring seamless travel experiences for clients.
- Liaised with partners and suppliers to coordinate services efficiently.
- Managed bookings, payments, and operational tasks to support smooth business flow.
TOUR OPERATIONS MANAGER
Discover Georgia
Tbilisi, Georgia
06.2015 - 08.2016
- Managed daily tour operations, ensuring smooth execution and client satisfaction.
- Coordinated with vendors and cross-functional teams to optimize travel services.
- Handled bookings, payments, and basic budgeting to support profitable operations.
Education
Specialis - ArcGIS Programs
GIS Academy
Tbilisi, Georgia11-2024
BBA - Business Administration And Management
Georgian National Univercity
Tbilisi, Georgia09-2014
Skills
- Database information management
- Data analysis & reporting
- SAP order processing
- Order entry & accuracy control
- Cross-department coordination
- Issue identification & resolution
- Customer & stakeholder communication
- Fast-paced operations support
Certification
- Certified Service management, Stream - consulting and development.
- Certified Effective service and communication, Stream - consulting and development.
- Tbilisi Central School of English and Computer IBM PC course.
LANGUAGES
Georgian: Bilingual or Proficient (C2)
Russian: Upper intermediate (B2)
English: Upper intermediate (B2)
Timeline
Billing Specialist
Ministry Of Agriculture of Georgia
06.2024 - 08.2025
INFORMATION SERVICE MANAGER
Meama
09.2020 - 08.2023
CALL CENTER SPECIALIST
Meama
11.2019 - 08.2020
TOUR OPERATIONS MANAGER
Good Travel
09.2017 - 08.2018
TOUR OPERATIONS MANAGER
Discover Georgia
06.2015 - 08.2016
Specialis - ArcGIS Programs
GIS Academy
BBA - Business Administration And Management
Georgian National Univercity