Salome Liparteliani
Heraklion,91
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my customer support and event coordination skills at Wolt Georgia and NGO Georgian Active Team to significantly improve service delivery. My expertise in project management and ability to maintain professionalism under pressure have consistently fostered positive client relationships and memorable event experiences.
Overview
8
8
years of professional experience
Work History
Support Associate
Wolt Georgia
08.2022 - Current
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Played an active role in continuous improvement initiatives aimed at refining departmental processes and increasing overall support effectiveness.
- Implemented proactive measures to anticipate potential customer issues, reducing the need for reactive support interventions.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Maintained a high level of professionalism while interacting with diverse clientele, fostering strong relationships.
- Efficiently managed high-volume workload without sacrificing quality or attention to detail, demonstrating strong time management skills.
- Reduced response times for client issues through effective prioritization and task management.
- Balanced multiple tasks simultaneously, maintaining focus on delivering optimal outcomes for each client interaction.
Freelance Translator
Self-Employed
03.2017 - 10.2022
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Translated documents from Russian to Georgian.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
Bartender
Giannis Cafe Bar
05.2021 - 09.2021
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Teacher's Assistant
European School
09.2020 - 12.2020
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Assisted lead teachers with lesson plan creation and materials development .
Commercial Insurance Account Manager
New Vision
05.2020 - 09.2020
- Provided ongoing support to clients through regular communication and updates on policy changes or industry developments.
- Enhanced client satisfaction by addressing inquiries and providing prompt resolutions to commercial insurance concerns.
- Prepared thorough proposals that effectively communicated policy features, benefits, and pricing information to potential clients.
- Developed strong working relationships with carriers, fostering a network of resources and support for clients'' insurance needs.
Project And Event Manager
Samgori Administration
09.2017 - 07.2018
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
Project And Event Manager
NGO Georgian Active Team
09.2017 - 07.2018
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
Education
LLB Bachelor's Degree Program Of School Of Law - Law
Ilia State University
Tbilisi, Georgia07-2023
High School Diploma -
94 Public School
Tbilisi, Georgia06-2019
Certificate - Law
GYLA's Legal Education Program
Tbilisi, Georgia06-2018
Middle School Diploma -
Secondary School in Malia
Malia, Greece06-2014
Skills
- Customer Relations
- Call center experience
- Customer Support
- Documentation skills
- Schedule Management
- Documentation abilities
- Project assistance
- Event Coordination
- Project Support
- Schedule oversight
- Remote Support
- Ticket management
Languages
Georgian , Greek
Native language
English
Upper intermediate
B2
Russian
Advanced
C1
Timeline
Support Associate
Wolt Georgia
08.2022 - Current
Bartender
Giannis Cafe Bar
05.2021 - 09.2021
Teacher's Assistant
European School
09.2020 - 12.2020
Commercial Insurance Account Manager
New Vision
05.2020 - 09.2020
Project And Event Manager
Samgori Administration
09.2017 - 07.2018
Project And Event Manager
NGO Georgian Active Team
09.2017 - 07.2018
Freelance Translator
Self-Employed
03.2017 - 10.2022
LLB Bachelor's Degree Program Of School Of Law - Law
Ilia State University
High School Diploma -
94 Public School
Certificate - Law
GYLA's Legal Education Program
Middle School Diploma -
Secondary School in Malia
Similar Profiles
HEMALATHA MURUGESANHEMALATHA MURUGESAN
Picker at WoltPicker at Wolt
Sandro BitadzeSandro Bitadze
Food Courier at WoltFood Courier at Wolt
Alexander JalkhedAlexander Jalkhed
Sales Manager at WoltSales Manager at Wolt