Summary
Overview
Work History
Education
Skills
Languages
Timeline
Salome Kochalidze

Salome Kochalidze

Batumi,AJ

Summary


Professional with strong experience in hospitality management and guest services. Demonstrated ability to enhance team performance and deliver exceptional customer satisfaction. Skilled in problem-solving, multitasking, and adapting to changing needs. Known for reliability, effective communication, and leadership in high-pressure environments.

Overview

2026
2026
years of professional experience

Work History

Assistant Front Desk Manager

Ramada Plaza By Wyndham Batumi
08.2023 - 08.2025
  • Assisted the Front Desk Manager in overseeing all front desk operations, ensuring smooth check-ins and check-outs, managing guest requests, and maintaining high standards of guest service and satisfaction.
  • Supported and trained front desk staff, ensuring they adhered to company policies, delivered excellent customer service, and maintained professionalism. Assisted in scheduling shifts.
  • Acted as a point of escalation for guest inquiries, complaints, and special requests, ensuring that issues were resolved promptly and to the satisfaction of the guest. Maintained a strong focus on providing a positive guest experience.
  • Ensured that the room availability was accurately reflected in the system and that special requests or guest preferences were communicated to the appropriate departments.
  • Helped generate daily, weekly, and monthly reports on front desk operations, occupancy rates, guest feedback, and revenue. Analyzed these reports to identify trends and areas for improvement.
  • Assisted in training new front desk employees on hotel policies, reservation systems, and customer service protocols, helping them to adapt quickly and efficiently to the role.
  • Ensured all hotel security procedures were followed, including guest identification and room access. Assisted in emergency procedures, including guest evacuations, medical emergencies, and safety protocols, as needed.
  • Coordinated closely with housekeeping, maintenance, and other hotel departments to ensure a seamless guest experience and that guest needs were met promptly.
  • Managed VIP guest requests, group bookings, and other special accommodations, ensuring all requirements were met efficiently and accurately.

Front Office Manager

ApartHotel Panorama Kvariati
2021 - 11.2021
  • Led a team of front desk staff, ensuring efficient operations, high service standards, and smooth guest interactions. Provided training, support, and performance evaluations to ensure continuous improvement and staff development.
  • Ensured a high level of guest satisfaction by overseeing guest check-ins/check-outs, addressing guest complaints, and resolving issues promptly. Maintained positive guest relationships and handled difficult situations.
  • Managed daily front desk operations, ensuring the seamless flow of check-in, check-out, and guest inquiries. Coordinated with other departments, including housekeeping, maintenance to ensure guest needs were met promptly and accurately.
  • Supervised and processed guest payments, including credit card transactions, cash, and digital payments. Ensured all billing was accurate, and resolved any discrepancies efficiently. Managed nightly audit and closing procedures to ensure proper accounting.
  • Created staff schedules based on occupancy levels and operational needs. Organized ongoing training sessions to keep team members informed of new procedures, hotel updates, and guest service protocols.
  • Collected and analyzed guest feedback through surveys, online reviews, and direct communication, using insights to make improvements to services and operations. Prepared daily, weekly, and monthly reports on front desk performance, occupancy, and guest satisfaction metrics.
  • Ensured the security of guest information and hotel property by enforcing check-in procedures and monitoring guest access. Responded to emergencies, medical issues, and guest safety concerns, following established protocols.

Front Desk Receptionist

Hotel Amante Narikala
2019 - 07.2019
  • Greeted and welcomed guests with a friendly, professional demeanor, providing a positive first impression. Managed check-ins and check-outs efficiently, ensuring smooth transitions for both short-term and extended stays.
  • Processed guest payments using various methods (credit/debit card, cash, and digital payment systems). Ensured accurate billing, resolved discrepancies, and issued receipts. Managed guest accounts and maintained accurate transaction records.
  • Worked closely with housekeeping, maintenance, and other departments to ensure guest needs were met promptly. Coordinated guest requests for additional services such as transportation, room service, and tours.

Front Desk Receptionist /Assistant Reservation Manager

Apart Hotel Mgzavrebi
2017 - 12.2018
  • Greeted and assisted guests during the check-in and check-out process, ensuring a smooth and efficient experience. Provided guests with all relevant information regarding the aparthotel’s amenities, services, and local attractions.
  • Assisted the Reservation Manager in handling incoming reservation requests through phone, email, and online booking platforms. Managed booking confirmations, cancellations, and modifications, ensuring room availability and guest preferences were accurately recorded.
  • Acted as the first point of contact for guest inquiries, concerns, and special requests, ensuring a high level of customer satisfaction. Managed guest complaints and resolved issues promptly to ensure an exceptional experience.
  • Assisted with the processing of payments during guest check-ins and check-outs, including cash, credit cards, and other payment methods. Ensured accurate billing and generated receipts for guest transactions.
  • Coordinated room assignments with housekeeping and maintenance teams, ensuring that rooms were prepared and available according to guest requirements.
  • Provided information on hotel services, including dining options and local attractions. Promoted additional services and amenities, contributing to increased revenue through upselling opportunities.

Front Desk Receptionist

Old Tiflis Boutique Hotel
2016 - 2017
  • Greeted guests upon arrival with a warm and professional demeanor, processed check-ins, and ensured a smooth check-out experience, adhering to hotel policies and procedures.
  • Addressed guest inquiries, provided information about hotel amenities, local attractions, and services. Handled guest requests promptly and effectively.
  • Managed reservations via email, and walk-ins. Ensured accurate room allocation, processed cancellations and modifications.
  • Processed guest payments efficiently using cash, credit cards, and digital payment systems. Issued receipts, handled billing and ensured accurate financial documentation.
  • Assisted guests with any issues or complaints, resolving problems quickly and professionally to ensure a positive guest experience.

Front Desk Receptionist

Hotel Grand Palace Tbilisi
2014 - 2016
  • Greeted visitors and provided information about services.
  • Maintained an organized reception area, creating a welcoming atmosphere for visitors.
  • Managed incoming calls.
  • Process payments from guests and maintain a comprehensive record of all transactions.

Education

Bachelor's Degree in Journalism -

Georgian National University, Tbilisi, Georgia
07-2017

Skills

  • Strong leadership and team management skills
  • Excellent verbal and written communication skills
  • Proficient in hotel management software including Opera Cloud
  • Exceptional customer service and problem-solving abilities
  • Ability to multitask in a high-pressure, fast-paced environment
  • high level of dedication and commitment to completing tasks efficiently
  • I collaborate effectively with colleagues, contributing to a positive and productive team environment to achieve shared goals

Languages

English
Italian
Russian

Timeline

Assistant Front Desk Manager - Ramada Plaza By Wyndham Batumi
08.2023 - 08.2025
Front Office Manager - ApartHotel Panorama Kvariati
2021 - 11.2021
Front Desk Receptionist - Hotel Amante Narikala
2019 - 07.2019
Front Desk Receptionist /Assistant Reservation Manager - Apart Hotel Mgzavrebi
2017 - 12.2018
Front Desk Receptionist - Old Tiflis Boutique Hotel
2016 - 2017
Front Desk Receptionist - Hotel Grand Palace Tbilisi
2014 - 2016
Georgian National University - Bachelor's Degree in Journalism,

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Salome Kochalidze