Ruth Bandomah Baba
Geneva
Summary
Dynamic young professional with over two years' experience in the banking and business sector in credit administration and customer service relations. Currently a master's student in International and Development Studies, specializing in Sustainable Trade and Finance at Geneva Graduate Institute. Passionate sustainable economic growth and inclusive trade practices.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Credit Administration Officer
OmniBSIC Bank Ghana Limited
09.2023 - 08.2024
- Disbursing and monitoring loans
- Maintained accurate records of all correspondence with clients, ensuring clear communication throughout the loan process.
- Streamlined loan approval processes for faster turnaround times, contributing to increased customer satisfaction.
- Organized and finalized loan applications for underwriter review.
- Scheduling credit committee meetings
- Provided exceptional customer service by promptly addressing client inquiries and concerns related to their loans or accounts.
- Ensured compliance with regulatory requirements through meticulous attention to detail in document preparation and review.
- Managed a diverse portfolio of commercial loans, maintaining strong relationships with clients and providing proactive support.
Intern at the Legal Department
OmniBSIC Bank Ghana Limited
Accra
10.2022 - 09.2023
- Improved accuracy in document management through meticulous proofreading and editing of legal documents.
- Sorted and organized files, spreadsheets, and reports.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Increased the department's efficiency by implementing a digital archival system for easy retrieval of case files and records.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Customer Service Officer
Resh Enterprise Limited
Accra
03.2018 - 08.2019
- Company Overview: Auto parts Company
- Assisted call-in customers with questions and orders.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Education
Master of Arts - International Development
Geneva Graduate Institute
Switzerland 05.2024 - Current
Bachelor of Arts - Political Science And French
University of Ghana
Accra 01.2016 - 01.2021
French as a Foreign Language - French As A Foreign Language (FLE)
Université Catholique De Lyon
Lyon 01.2019 - 01.2020
Skills
Microsoft Office Proficiency
Proficient in research work and fieldworks
Excellent writing, communication and presentation skills
Documentation Review
Research papers
- Human Rights in Africa: An Assessment of the rights of persons with speech impairment (Long Essay)
- Does the USA dominate the IMF and World Bank?
- Can an African Head of the WTO make a difference?
- What is the implication of Innovation in Technology to the Integration of the African economy?
Seminars/Webinars attended
- Geneva Peace Talks (Rising Peace Builders), 01/2024
- Debt Sustainability in Africa, 01/2024
- International Model United Nations Online Conference, 01/2021
- Social Protection in Ghana: Are We on Track, 01/2021
- Reflections on Constitutionalism, Multi-Party Politics and Development, 01/2020
- Global health Justice and Governance, 01/2019
- Japan and Africa's Economic Development: Where is the Public-Private Partnership, 01/2019
Volunteering/Extracircular Activities
- Communication Designer, IHEID Professional Development Committee, Geneva, 01/2024, Present, Lead the communication team in preparing content and design for all activities undertaken by PDC
- Volunteer, Grand Charity Foundation, Ghana, 01/2019, 12/2021, Organised recreational activities for underprivileged children and orphans, Provided essential relief items to orphanage homes, Mentored young girls from marginalized communities in Ghana
Leadership Experience
- President, Fountain Gate Campus Ministry, 01/2019, 12/2022
- Dare Salem Representative, African Students Union Hall, University of Ghana, 01/2017, 12/2018
Accomplishments
Recipient of the FERIS Scholarship ( Fondation pour l’étude des relations internationales en Suisse)
References
- Dr. Akpeko Agbavade, Lecturer, Department of Political Science, University of Ghana, aagbevade@ug.edu.gh
- Dr. Ateku Jalilu, Lecturer, Department of Political Science, University of Ghana, aatekujalilu@ug.edu.gh
Timeline
Master of Arts - International Development
Geneva Graduate Institute
05.2024 - Current
Credit Administration Officer
OmniBSIC Bank Ghana Limited
09.2023 - 08.2024
Intern at the Legal Department
OmniBSIC Bank Ghana Limited
10.2022 - 09.2023
French as a Foreign Language - French As A Foreign Language (FLE)
Université Catholique De Lyon
01.2019 - 01.2020
Customer Service Officer
Resh Enterprise Limited
03.2018 - 08.2019
Bachelor of Arts - Political Science And French
University of Ghana
01.2016 - 01.2021
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