Rory Eiffe
Summary
Dynamic and adaptable professional with a background in client services and a fervent commitment to providing technology-driven business solutions. I have extensive experience in B2B software consultation, project management, technical support and data integration. Seeking a new opportunity to leverage my skills and contribute to a progressive organisation. Over the past two years, my digital nomad lifestyle has afforded me the opportunity to observe and learn from diverse tech roles worldwide, enriching my understanding of the industry. This exposure has been instrumental in expanding my professional network and has provided me with new perspectives within the tech industry, fostering connections and insights that continue to fuel my growth and innovation.
Overview
4
4
years of professional experience
Work History
Team Lead Client Support Officer
MYP
06.2020 - Current
- Led a dedicated team in delivering high-quality B2B customer support within our subscriber base.
- Provided software training and consultation to service providers, support coordinators, and plan managers in the NDIS health sector.
- Managed project timelines and deliverables, ensuring seamless data integrations and rostering configurations.
- Conducted weekly QA user testing for new releases across the diverse MYP platform.
- Delivered remote customer support to Australian-based organisations while traveling across Europe, Africa, and Asia.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Technical Support Advisor
Concentrix
Brisbane, Australia (Remote)
01.2020 - 06.2020
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Streamlined support ticket handling process for faster response times and higher customer satisfaction levels.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
Education
Bachelor of Information Technology - Information Systems
Queensland Univeristy of Technology
Brisbane, AustraliaBachelor of Business - Economics
Queensland Univeristy of Technology
Brisbane, AustraliaSkills
- B2B Client Success and Support
- Quality Assurance Testing
- Computer Software Training
- Data Analysis and Integration
- Troubleshooting and Technical Support
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
Projects
Prompt Engineering Course - Currently completing a course in prompt engineering to enhance my technical skills utilising AI / MLL's and stay updated with industry trends.
Drop Shipping - Working to establish my own drop shipping operation as a side hustle, gaining experience in e-commerce and business management.
Volunteer Experience
- Trippin' Hostel, Tirana, Albania - 3 months volunteering assisting in the operations and management of one of the most popular hostels in the city. Responsibilities included socializing with guests, managing inventory and accounts, and assisting in meal preparation.
- Rafiki Hostel, Dahab, Egypt - 2 months volunteering at a medium sized hostel on the Sinai Peninsula, organizing and running various activities for guests, including scuba diving, free diving, quad biking, snorkeling, audio and lights technician for music events, and hiking.
References
Available upon request
Timeline
Team Lead Client Support Officer
MYP
06.2020 - Current
Technical Support Advisor
Concentrix
01.2020 - 06.2020
Bachelor of Information Technology - Information Systems
Queensland Univeristy of Technology
Bachelor of Business - Economics
Queensland Univeristy of Technology