Rafael Khachaturovi
Tbilisi
Summary
Highly motivated and versatile professional with experience in hospitality, aviation, financial services, and business operations. I've always grown quickly in every role, moving up thanks to strong leadership, communication, and adaptability. I'm great with people, both in one-on-one interactions and team settings, and I work best under pressure. Multitasking, solving problems on the go, and keeping a positive atmosphere for my team come naturally to me. My work ethic and sense of responsibility are on the highest possible level — I take every task seriously and always give 100%.
Overview
16
16
years of professional experience
Work History
LTC/Pharmbills
Financial team manager
USA
09.2023 - Current
- Started as a Financial Advisor, supporting U.S.-based hospitals and skilled nursing facilities (SNFs) with billing and financial operations
- Specialized in handling medical claims, insurance follow-ups, and revenue cycle processes
- Promoted to Team Manager, leading a team responsible for multiple high-profile facilities in New York
- Took full responsibility for the financial performance of several major accounts, including:
Overseeing day-to-day account operations
Ensuring accurate and timely processing of claims and payments
Communicating directly with clients and resolving escalated financial issues
Stamba and Rooms Hotels
Front Office
Tbilisi
09.2021 - 09.2022
- Entered the hospitality industry with a Front Office role at Rooms Hotel – my first experience in the field
- Demonstrated strong guest service, communication, and problem-solving skills
- Promoted to Shift Leader at Stamba Hotel within a short time, leading front desk operations and supporting the team during daily shifts
- Gained hands-on experience in luxury hospitality, guest satisfaction, and operational coordination
- This role sparked a strong passion for hospitality – a field I’ve genuinely missed since!
Rental Plus
Co-owner
Tbilisi
03.2017 - 11.2021
- Co-founded a rental company, initially focused on car rentals
- Played a key role in business development, daily operations, and customer relations
- Successfully expanded the business into multiple industries, including:
Real estate leasing (including several residential and commercial properties) - Contributed to strategic planning, team management, and growth into new markets
Tbilisi International Airport
L&F Supervisor asistant/ Passengers Handling Flights supervisor
Tbilisi
12.2009 - 03.2019
- Began working at age 18 as a Carpark Cashier
- Promoted within one year to the Lost and Found Office, assisting passengers and managing property claims.
- Shortly after, advanced to Office Manager’s Assistant, supporting daily operations and administrative tasks.
- Over the next few years, transitioned into Passenger Handling, gaining experience in check-in, boarding, and customer support.
- Ultimately took responsibility for Star Alliance flights, including:
Handling passenger documentation and compliance procedures
Coordinating and supervising ground handling teams
Ensuring smooth operations and a positive, friendly environment for travelers
Acting as a point of contact for both passengers and airline staff
Education
Bachelor’s Degree - Business And Administration
Georgian Aviation University
Tbilisi05-2012
High School Diploma -
Public School #66
Tbilisi05-2007
Skills
- Advanced Computer Skills – Proficient in Microsoft Office Suite (Excel, Word, Outlook) and quick to adapt to new software tools and systems
- Exceptional Verbal Communication – Strong ability to communicate clearly, professionally, and empathetically with clients
- Team Leadership & Motivation – Known for creating a positive team environment where members feel supported, motivated, and valued
- High-Level Management Skills – Experienced in overseeing operations, managing teams, and making effective decisions under pressure
- Multitasking & Stress Management – Thrive in fast-paced, high-pressure environments while maintaining focus, accuracy, and a calm attitude
- Problem Solving & Adaptability – Quick thinker with a proactive mindset and a flexible approach to complex or unexpected situations
Languages
Georgian
First Language
English
Advanced (C1)
C1
Russian
Advanced (C1)
C1
Timeline
LTC/Pharmbills
Financial team manager
09.2023 - Current
Stamba and Rooms Hotels
Front Office
09.2021 - 09.2022
Rental Plus
Co-owner
03.2017 - 11.2021
Tbilisi International Airport
L&F Supervisor asistant/ Passengers Handling Flights supervisor
12.2009 - 03.2019
Bachelor’s Degree - Business And Administration
Georgian Aviation University
High School Diploma -
Public School #66