Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Cagen

Client Care Specialist
Plan-les-Ouates

Summary

Experienced client services professional with over 28 years of proven excellence in growing relationships through personalized care, trust, service and leadership. Resourceful and intuitive in uncovering customer needs, directing and creating forward momentum to meet goals of the organization. Excellent reputation for resolving conflicts and improving client satisfaction.

Overview

17
17
years of professional experience

Work History

Nanny/ English Tutor

Private Household
Tannay
09.2023 - Current

Private Nanny/Personal English Tutor

Household, Vaud, Switzerland

  • Boost language acquisition skills through interactive storytelling and reading sessions.
  • Foster strong relationships with family. Prioritizing open communication and trust.
  • Support child's emotional growth through a nurturing environment and addressing individual needs.
  • Ensure safety for playtime activities, while encouraging independence and problem-solving skills.
  • Implement stress- reducing techniques during transitions or new situations, to foster adaptability in changing environments.
  • Provide transportation to extracurricular activities, promo
  • Encourage child to be understanding and patient with others, especially those with unique differences.
  • Provide personalized strategies with targeted instruction to overcome challenges in reading comprehension and vocabulary development.
  • Prepare healthy snacks and meals as well as aid in transportation and general tidiness of home environment as needed.

Elderly Caregiver

Private Household
Ferney- Voltaire
02.2022 - 05.2024
  • Provide compassionate, personalized care to cultivate well-being for client with cognitive decline.
  • Create diverse activities to keep client mentally alert.
  • Lead physical and mental wellness exercises to manage pain and anxiety.
  • Build and maintain excellent rapport with family members to facilitate collaborative caregiver relationship.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Transport client to events and activities, appointments and shopping trips.
  • Assist with daily living activities, running errands and household chores to support independence.

Certified Yoga Instructor

8 Limbs/ Private Contracts
Geneva
05.2014 - Current
  • Develop safe and effective exercise programs for class members.
  • Create and lead public and corporate sessions as well as personally tailored programs for private clientele.
  • Custom classes to work with multiple age and ability ranges including kids, teen, adult and family classes. Incorporate personalized modifications for injury and disabilities.
  • Organize safe and comfortable environment.
  • Maintain positive relationships with class members through personalized and results driven service.
  • Innate ability to meet clients "where they are" and modify on demand.

Retail Sales Leader/ Buyer

Horseshoe Boutique
Seattle
01.2008 - 01.2019
  • Developed multiple sales strategies to address range of project and customer types.
  • Coached staff in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction.
  • Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
  • Assisted in driving sales through targeted product presentation and merchandising.
  • Created policies and procedures to facilitate ease of growth.
  • Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
  • Sourced new vendors in effort to boost range of products offered while reducing costs through strategic contract negotiations.
  • Attended trade shows to observe newest trends and make proactive buying choices.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and maintained thoughtful and effective working relationships.
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.

Early Childhood Educator

Bella Mente, Reggio Emilia School
Seattle
02.2009 - 06.2013
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Organized small groups of children while transitioning to and from outdoor play.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Education

Interior Design Certificate - Interior Design

Heritage School of Design
Seattle, Washington. United States
03.2019 - 2019.06

200 Hour RYT - Hatha Yoga

8 Limbs Yoga
Seattle, Washington. United States
01.2010 - 2010.12

Bachelor of Science - Packaging Technologies/ Business

Michigan State University
East Lansing, Michigan. United States
09.1989 - 1993.12

Skills

Creative solutions leader

Conflict resolution manager

Inclusive leadership

Staff education and training

Key relationship building

Timeline

Nanny/ English Tutor

Private Household
09.2023 - Current

Elderly Caregiver

Private Household
02.2022 - 05.2024

Interior Design Certificate - Interior Design

Heritage School of Design
03.2019 - 2019.06

Certified Yoga Instructor

8 Limbs/ Private Contracts
05.2014 - Current

200 Hour RYT - Hatha Yoga

8 Limbs Yoga
01.2010 - 2010.12

Early Childhood Educator

Bella Mente, Reggio Emilia School
02.2009 - 06.2013

Retail Sales Leader/ Buyer

Horseshoe Boutique
01.2008 - 01.2019

Bachelor of Science - Packaging Technologies/ Business

Michigan State University
09.1989 - 1993.12
Rachel CagenClient Care Specialist