Orondé Bascome
St. George’s
Summary
Dynamic and motivated professional seeking a challenging position to gain invaluable experience in information technology. Committed to leveraging technical skills and a passion for innovation to contribute effectively to team goals. Eager to embrace opportunities that foster growth and development in the ever-evolving IT landscape. Aiming to build a successful and fulfilling career by staying at the forefront of industry advancements.
Overview
19
19
years of professional experience
Work History
Support Analyst
Allshores Insurance
07.2017 - Current
- Perform remote support tasks for mobile devices such as smartphones and tablets, correcting issues on iOS and Android units via various remote software.
- Managed service follow-up communications, confirming satisfactory resolution of users' service requests via email and phone.
- Performed troubleshooting of network connectivity for BYOD (Bring Your Own Device) participants, confirming successful connectivity and BYOD policy compliance.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Contributed to on-site and technical support for third-party software titles.
- Created user accounts and managed access control.
- Configured and distributed devices used daily by employees.
- Answered customer support inquiries via specialized ticket tracking platforms.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Junior Desktop Technician
Ministry of Education (Bermuda)
01.2009 - 11.2015
- Assisted senior technicians with the repair and management of computer equipment throughout the primary school and preschool sector.
Temporary Staff- Various Roles
Information Technology Offices
01.2010 - 01.2015
- Second Level Support Technician
- Provided second level support to users within the Bermuda Government domain.
- Helpdesk support when needed.
- Assistant Network Engineer
- Assisted senior network engineers with everyday tasks on the Bermuda Government network.
- Desktop Support Technician
- Provided first level support and desk support services to various Bermuda Government departments.
Tally Clerk
Stevedoring Services Limited
01.2007 - 01.2008
- Vetted all freight arrivals with corresponding customer paper work.
- Ensured customers received goods upon completion of paperwork.
- Operator
- Operated forklift to prepare freight for customer pickup.
Education
BSc - Network Engineering
Birmingham City University
01.2015
Level 3 ICT Diploma - undefined
South Birmingham College
01.2012
High School Diploma -
Saltus Grammar School
BermudaSkills
- Communicating effectively with others who are not technical
- User account management
- Technical support expertise
- Technical documentation
- Hardware installation
- System configuration
- Proficiency in all Microsoft Office Suite tools
- CompTIA A Certification
- Comptia Network Certification
- MTA: Network Fundamentals Certified
- Endpoint Administrator Certification
- Asset management
- Network administration
- Ticketing systems
Hobbies and Interests
Member of the St. Georges Cricket Club, Active player for the St. David’s Cricket Team, Coaching and mentoring youth cricket and football teams, Reading and researching the latest in Information Technology
Timeline
Support Analyst
Allshores Insurance
07.2017 - Current
Temporary Staff- Various Roles
Information Technology Offices
01.2010 - 01.2015
Junior Desktop Technician
Ministry of Education (Bermuda)
01.2009 - 11.2015
Tally Clerk
Stevedoring Services Limited
01.2007 - 01.2008
Level 3 ICT Diploma - undefined
South Birmingham College
BSc - Network Engineering
Birmingham City University
High School Diploma -
Saltus Grammar School
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