Nino Usenashvili
Tbilisi,Tbilisi
Summary
Dynamic professional with a proven track record at TBC Bank as a personal banker, showcasing exceptional leadership and adaptability. Known for being responsible and punctual, I excel in high-pressure environments, quickly mastering new challenges. My strong sales acumen and commitment to client satisfaction drive results and foster lasting relationships.
Overview
11
11
years of professional experience
Work History
Personal Banker
tbc bank
03.2020 - Current
- Promoted additional bank services through personal contact with customers.
- Responded promptly to customer queries and complaints to find solutions and diffuse tension.
- Informed customers of procedures for depositing checks and applying for ATM cards.
- Analyzed financial documents provided by customers to determine their needs.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Recognized opportunities for cross-selling additional banking products or services.
- Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
- Completed routine maintenance and repair.
Advisor
tbc bank
01.2015 - 12.2019
- Established and supervised peer-counseling and peer-tutoring programs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
Sales Manager
LTD Desheli
01.2014 - 01.2015
- Established relationships with key clients, while maintaining existing customer base.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Directed and coordinated products, services and sales activities.
- Developed and implemented sales strategies to increase market share.
Education
Bachelor - Fine Arts
Ivane Javakhishvili State University
Tbilisi01-2014
Skills
- Verbal communication
- Financial analysis
- Sales management
- Cash handling
- Team building
- Problem solving
- Effective communication
- Attention to detail
- Relationship management
- Customer service
Languages
- Georgian (first language)
- English (B2)
- Russian (A)
Timeline
Personal Banker
tbc bank
03.2020 - Current
Advisor
tbc bank
01.2015 - 12.2019
Sales Manager
LTD Desheli
01.2014 - 01.2015
Bachelor - Fine Arts
Ivane Javakhishvili State University
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