Nino Tchelidze
Tbilisi,Georgia
Summary
Highly skilled and adaptable professional with expertise in content moderation, customer support, and digital tools. Proficient in analyzing content, enforcing policies, and fostering safe online environments while ensuring compliance with regulatory standards. Experienced in technical troubleshooting, data analysis, and optimizing workflows using advanced software systems. Demonstrates exceptional problem-solving, communication, and multitasking abilities, with a proven track record of enhancing user satisfaction and operational efficiency. Committed to delivering quality service, upholding ethical standards, and driving continuous improvement in dynamic, fast-paced environments.
Overview
1
1
year of professional experience
Work History
Content Moderator
Teleperformance
Tbilisi, Georgia
10.2023 - 10.2024
- Results-driven and highly analytical Content Moderator with a proven track record of maintaining online platform integrity by enforcing community standards and ensuring compliance with global regulations. Experienced in mitigating risks associated with inappropriate, harmful, or misleading content while fostering a safe and inclusive digital environment. Demonstrates exceptional problem-solving, critical thinking, and decision-making skills in high-pressure situations. Possesses in-depth knowledge of content policies, regulatory requirements, and emerging trends in digital safety. Committed to upholding platform values and enhancing user experience through meticulous attention to detail and proactive collaboration with cross-functional teams.
- Advanced Content Moderation: Expertise in analyzing and reviewing diverse content types, identifying violations, and taking appropriate actions to maintain compliance with guidelines.
- Policy Development & Implementation: Proficient in contributing to and enforcing moderation policies tailored to evolving platform requirements and regulatory standards.
- Data Analysis & Reporting: Skilled in monitoring trends, generating actionable insights, and preparing detailed reports to optimize moderation processes.
- Crisis Management: Adept at handling high-stakes incidents with discretion, ensuring swift and effective resolution to minimize platform risk.
- Cultural Sensitivity & Language Proficiency: Strong understanding of cultural contexts and linguistic nuances for moderating global content.
- Content Management Tools: Experienced with AI-driven moderation tools, dashboards, and manual review systems to achieve high accuracy and efficiency.
- Legal & Ethical Compliance: Knowledge of data privacy laws (e.g., GDPR, CCPA) and adherence to ethical standards in content governance.
- User Safety Advocacy: Dedicated to promoting safe and inclusive online spaces through proactive detection and escalation of harmful behavior.
- Communication & Stakeholder Engagement: Strong ability to collaborate with diverse teams, providing insights and recommendations to enhance operational workflows.
- Time Management & Adaptability: Skilled in managing large volumes of content under tight deadlines without compromising accuracy or quality.
Support Staff Member
Majorel Georgia
Tbilisi, Georgia
07.2023 - 10.2023
- Dedicated and customer-focused Support Specialist with 4 months of experience delivering exceptional assistance and resolving complex issues to ensure user satisfaction. Skilled in troubleshooting technical problems, managing escalations, and providing personalized solutions in fast-paced environments. Proficient in leveraging tools and systems to enhance efficiency and improve support workflows. Known for excellent communication, active listening, and a proactive approach to addressing customer needs while fostering long-term relationships. Committed to contributing to team success by maintaining a high standard of professionalism and driving continuous improvement in service quality.
- Customer Service Excellence: Skilled in resolving inquiries promptly and professionally.
- Technical Troubleshooting: Experienced in diagnosing and resolving product or system issues.
- Effective Communication: Clear, concise verbal and written communication skills.
- Problem-Solving: Proficient in analyzing and addressing complex issues.
- Support Tools Expertise: Knowledge of CRM and ticketing systems (e.g., Zendesk, Salesforce).
- Multitasking: Capable of managing high inquiry volumes while meeting deadlines.
- Team Collaboration: Strong ability to work with cross-functional teams to resolve escalations.
- Adaptability: Quick to learn new systems and adapt to changing priorities.
Education
Bachelor in Political Science -
Ilia State University
Tbilisi07-2028
Skills
- Microsoft Office Suite: Proficient in Word, Excel, PowerPoint, and Outlook for documentation, data analysis, and presentations
- Google Workspace: Expertise in Google Docs, Sheets, Slides, and Drive for collaboration and productivity
- Collaboration Tools: Proficient in Slack, Microsoft Teams, or Zoom for effective team communication
- Graphic Design Software: Proficient in Adobe Photoshop, Illustrator, or Canva for visual content creation
- Video Editing Tools: Experience with Adobe Premiere Pro, Final Cut Pro, or Camtasia for multimedia projects
Languages
Georgian
First Language
English
Advanced (C1)
C1
German
Elementary (A2)
A2
Russian
Beginner
A1
Affiliations
- Dedicated and accomplished violinist with 14 of experience performing in diverse settings, including orchestras, chamber ensembles, and solo recitals. Skilled in delivering technically proficient and emotionally compelling performances across a wide repertoire. Proficient in collaboration, interpretation, and improvisation, with a deep understanding of music theory and composition. Passionate about inspiring audiences and fostering appreciation for classical and contemporary music.
- Advanced Violin Performance Techniques (e.g., bowing, vibrato, intonation)
- Orchestral and Chamber Ensemble Collaboration
- Music Theory and Sight-Reading Proficiency
- Interpretation of Classical and Contemporary Repertoire
- Improvisation and Adaptability in Live Performances
- Strong Stage Presence and Audience Engagement
- Teaching and Mentoring Aspiring Musicians
- Event and Performance Planning
Accomplishments
Gold Medalist in academic performance
30th Public school, Kutaisi
Awarded the Gold Medal for exceptional academic performance, demonstrating dedication, discipline, and excellence throughout the course of study.
Timeline
Content Moderator
Teleperformance
10.2023 - 10.2024
Support Staff Member
Majorel Georgia
07.2023 - 10.2023
Bachelor in Political Science -
Ilia State University
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