Nino Kvashilava
Tbilisi
Summary
Seasoned professional with dual roles as Head of Premium Banking Employee Wellbeing and Head of Personal Concierge Service at Bank of Georgia. Initiated and implemented both the Employee Wellbeing direction and Personal Concierge Service, demonstrating expertise in strategic leadership and team management. Known for cultivating a culture focused on employee development, mental health, and continuous improvement. Proven success in optimizing processes and achieving excellence in these initiatives.
Overview
10
10
years of professional experience
Work History
Head of Premium Banking Employee Wellbeing
SOLO & Wealth Management, Bank of Georgia
09.2023 - Current
- Report directly to the Deputy CEO of Bank of Georgia/Premium Retail Banking, managing a wellbeing team and programs for 650 employees.
- Initiated and designed the bank’s first employee wellbeing direction, leading comprehensive initiatives including mental health support, stress management, and work-life balance programs to foster a positive workplace culture.
- Partnered with HR, leadership, and external experts to enhance employee engagement, promote a healthy work environment, and drive productivity.
Report Directly to the Deputy CEO of Bank of Georg
SOLO & Wealth Management, Bank of Georgia
01.2023 - Current
- Built and led the Personal Concierge Service from the ground up, now supporting 17,000 high-income clients.
- Manage a team of 30, including team leads, personal concierges, travel agent and a service manager.
- Collaborate with executives to develop strategies and optimize processes for efficiency and service excellence.
- Stay ahead of industry trends and use performance metrics to innovate, improve, and achieve business goals.
SOLO & WM Lifestyle Project Manager
SOLO & Wealth Management, Bank of Georgia
01.2019 - 12.2022
- Led and executed complex projects with exceptional planning and organization, including Concierge Service, concerts (Lenny Kravitz, Harry Potter, Christmas Concert), SOLO & VISA Books Project, The Distinguished Gentlemen's Ride, SOLO Boutique, and SOLO Travel.
- Managed project resources, including budget, timeline, and team members, to ensure successful delivery within established parameters.
Trainer
Tourism & Hotel Management Academy
04.2017 - 12.2019
- Leveraged my expertise in the Online Travel Agency (OTA) industry to deliver impactful and engaging lessons to students
- Developed and implemented effective curriculum, ensuring that educational objectives and industry standards were met.
Account Manager
Booking.com
09.2015 - 12.2018
- Managed hotel accounts, offering performance support, consultations, ensured they offer Booking.com’s customers the best availability and competitive pricing.
- Maintained strong partner relationships and evaluated market trends to identify business opportunities.
- Acted as a Learning and Ethics Ambassador, Chain Hotels Expert promoting best practices and fostering open communication within the team.
Government Sales Representative
Hotels & Preference Hualing Tbilisi
03.2014 - 09.2015
Front Desk Manager
Citadines Apart Hotel Tbilisi
09.2014 - 03.2015
Education
MBA -
University of Georgia
01-2020
Business Administration in Tourism
Guram Tavartkiladze Teaching University
01-2016
Skills
- Leadership and team management
- Strategic thinking and planning
- Strong communication and
- Interpersonal skills
- Problem-solving and decision-making
- Project planning, organizing, and
- Coordination
- Resource management
- Risk management
- Quality assurance
- Microsoft Office
- Trello
- ClickUp
Courses
- Leading Trough Change by Guido Gianosso - Cognify (2024)
- Working with Personal Coach (2023-2024)
- Mental Health in Organizations - Develor (2024)
- Leadership - Deveor (2023)
- Project Management - Management Academy (2023)
- Growth Mindset - Headvice Academy (2023)
- Facilitation - Develor (2023)
- Inside Myself - Leo Institute (2022)
- People Management - David Gogichaishvili Course (2020)
- Successful Partnership - Booking.com (2019)
- Partner Conversations (2019)
- Getting Things Done - David Allen (2016)
Languages
Georgian
First Language
English
Advanced (C1)
C1
Russian
Proficient (C2)
C2
Ukrainian
Intermediate (B1)
B1
Timeline
Head of Premium Banking Employee Wellbeing
SOLO & Wealth Management, Bank of Georgia
09.2023 - Current
Report Directly to the Deputy CEO of Bank of Georg
SOLO & Wealth Management, Bank of Georgia
01.2023 - Current
SOLO & WM Lifestyle Project Manager
SOLO & Wealth Management, Bank of Georgia
01.2019 - 12.2022
Trainer
Tourism & Hotel Management Academy
04.2017 - 12.2019
Account Manager
Booking.com
09.2015 - 12.2018
Front Desk Manager
Citadines Apart Hotel Tbilisi
09.2014 - 03.2015
Government Sales Representative
Hotels & Preference Hualing Tbilisi
03.2014 - 09.2015
MBA -
University of Georgia
Business Administration in Tourism
Guram Tavartkiladze Teaching University
Similar Profiles
Whitlee CurryWhitlee Curry
Client Service Advisor- Senior Associate at PNC Wealth Management- Private BankClient Service Advisor- Senior Associate at PNC Wealth Management- Private Bank
Latasha ThompsonLatasha Thompson
Customer Service Representative at Randstad/ Bank Of America Wealth Management ClientCustomer Service Representative at Randstad/ Bank Of America Wealth Management Client
Leslie RothLeslie Roth
Vice President, Finance at Deutsche Bank Private Wealth ManagementVice President, Finance at Deutsche Bank Private Wealth Management