Nino Jabanashvili
Tbilisi
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
FlixBus
10.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Game Presenter
Evolution Georgia
06.2020 - 10.2024
- Seamlessly transitioned between various games throughout each work shift, showcasing versatility as a presenter.
- Assisted in training new game presenters, providing guidance on best practices for presentation style and technique.
- Collaborated with other presenters to create an entertaining atmosphere, resulting in positive guest feedback.
- Maintained high-quality broadcasts by adjusting camera angles, lighting, and sound levels as needed.
- Provided exceptional customer service by responding promptly to player concerns or inquiries about game rules or strategies.
- Continuously improved presentation skills by incorporating feedback from supervisors, peers, and players to deliver an exceptional gaming experience.
- Increased game participation through effective communication and rapport-building with players.
- Delivered dynamic presentations that showcased the excitement of each game while adhering to industry standards and regulations.
Registrar
National Examinations Center of Georgia
06.2018 - 07.2018
- Developed and enforced academic policies to uphold integrity of institution's educational standards.
- Verified paperwork accuracy and checked for completion prior to processing.
- Facilitated student registration with admissions and records departments for smooth administration processes.
- Monitored enrollment processes to meet regulations and accreditation standards.
Education
University - Faculty of Economics and Business
Tbilisi State University
Tbilisi, Georgia01.2022
School -
Public School N174
Tbilisi, Georgia01.2016
School -
Private School-Academy of Tbilisi
Tbilisi, Georgia01.2015
Skills
- Ability to Work Under Pressure
- Time Management
- Adaptability
- Teamwork
- Punctuality
- Problem-solving
- Complaint handling
- Live chat support
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Certification
- ELC Ltd Certificate of COMPLETION, ENGLISH COURSE
- Pharmbills Academy Training Program : Accounts Receivable and Payable
- HTML & CSS course
Languages
English
Advanced
C1
Russian
Elementary
A2
Georgian
Proficient
C2
Phone
+995, 557580994
Personal Information
- Place of Birth: Georgia
- Date of Birth: 05/06/98
- Gender: Female
- Nationality: Georgian
Timeline
Customer Service Representative
FlixBus
10.2024 - Current
Game Presenter
Evolution Georgia
06.2020 - 10.2024
Registrar
National Examinations Center of Georgia
06.2018 - 07.2018
University - Faculty of Economics and Business
Tbilisi State University
School -
Public School N174
School -
Private School-Academy of Tbilisi
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