Nino Iremadze

• Supervised daily operations of residential complexes, shopping malls, and commercial properties, ensuring seamless functionality and tenant satisfaction.
• Negotiated and maintained relationships with tenants, apartment owners, and international partners; managed lease agreements and installment payment schedules.
• Controlled accrual and collection of lease payments, reducing overdue accounts and improving cash flow stability.
• Coordinated closely with finance and technical departments to resolve operational issues and approve company expenses/service payments.
• Prepared and presented weekly, monthly, and annual performance reports to senior management.
• Monitored new owner registrations and updated property databases to ensure accuracy and compliance.
• Led marketing and promotional activities for real estate projects, increasing visibility and occupancy rates.
• Maintained organized property records and documentation, facilitating efficient access for management and supporting operational transparency.
• Managed daily operations, ensuring efficient property maintenance and tenant satisfaction through proactive communication and support.
• Assisted in coordinating property inspections, identifying maintenance needs, and facilitating timely resolutions to enhance operational efficiency.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Skills demonstrated: Property Management, Lease Negotiation, Financial Coordination, Team Leadership, Reporting, Cross-Department Collaboration

• Coordinated cross-departmental communication and project management, fostering collaboration and improving project delivery timelines.
• Led training sessions for new administrative staff, improving onboarding efficiency and team productivity through comprehensive resource materials.
• Provided strategic support to senior management by compiling reports and presenting data-driven insights for informed decision-making.
• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Updated reports, managed accounts, and generated reports for company database.
• Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
• Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Met department budgets by monitoring and reporting on office expenses.
• Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
• Developed and implemented improved filing systems for enhanced order and accuracy.
• Streamlined office operations, significantly reducing paperwork processing time by implementing digital document management systems.
• Implemented new filing system to streamline document retrieval, significantly reducing time spent on searching for files.
• Negotiated with vendors to reduce office supply costs, thereby saving on operational expenses.
• Managed vendor contracts and relationships, ensuring high-quality services and timely delivery of office supplies.
• Managed tenant relations, payment schedules, and documentation processes for residential and commercial properties.
• Processed purchase requests, prepared formal POs, and matched vendor invoices with delivery receipts to ensure budget compliance.

Skills demonstrated: Administrative Management, Communication, Budget Oversight, Documentation, Vendor Coordination, Tenant Management, Executive Support, Project Coordination.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
• Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
• Developed and delivered project presentations to domestic and international clients in English, Russian, and Georgian.
• Managed sales of apartments and retail spaces, including installment tracking and customer database updates.
• Collaborated with foreign real estate firms, advertising agencies, and retail brands to promote projects globally.
• Analyzed market trends and project performance to inform sales strategy and reporting.
• Maintained strong client relationships through proactive follow-up and multilingual communication.

Skills demonstrated: Sales Strategy, Multilingual Communication, Market Analysis, Client Relations, Project Promotion

• Developed and maintained strong customer relationships, enhancing guest satisfaction and ensuring a welcoming atmosphere.
• Oversaw administrative functions, streamlining operations to improve efficiency and reduce processing times.
• Coordinated communication between departments, ensuring timely resolution of guest inquiries and concerns.
• Implemented feedback mechanisms to gather guest insights, leading to improved service offerings and overall guest experience.
• Trained and mentored new staff on customer service standards and administrative procedures, promoting a collaborative environment.
• Collaborated with management to develop and execute promotional events, increasing guest engagement and hotel visibility.
• Fostered positive client relationships by promptly addressing questions or concerns related to their case files.
• Maintained a professional work environment by establishing clear office policies and procedures.
• Handled incoming and outgoing mail.
• Provided exceptional reception services such as answering phone calls professionally, directing them appropriately while maintaining visitor logs.
• Registered guests, managed reservations, and provided facility information for luxury hotel and SPA services.
• Controlled membership payments, inventory systems, and daily/monthly reporting for accounting teams.
• Ensured high standards of cleanliness and service in SPA facilities; coordinated with management to resolve guest issues.
• Handled front-desk operations, shift scheduling, and customer record updates during peak seasons.

Skills demonstrated: Customer Service, Hospitality Operations, Inventory Management, Multitasking, Reporting