Nikoloz Melashvili
Tbilisi
Summary
To leverage my technical expertise, exceptional customer support skills, and creative problem-solving abilities in a dynamic and growth-oriented role, contributing to innovative solutions and driving organizational success.
Overview
5
5
years of professional experience
Work History
Sales / Customer Representative
PnL Group
03.2023 - 06.2024
- Spearheaded a 4-person team specializing in selling computer technology
- Developed innovative sales strategies to achieve and exceed targets
- Maintained client relationships through personalized communication and expert product knowledge
- Ensured seamless collaboration within the team to enhance productivity and service quality
Customer Service / Installator
MagtiCom LTD
06.2022 - 02.2023
- Installed and configured telecommunications equipment for clients, ensuring compliance with technical standards
- Addressed customer queries during installations, providing excellent service and follow-ups
- Communicated effectively with clients via Call Center phone calls to resolve issues and provide support
- Maintained high levels of customer satisfaction through attentive and responsive service
Sales Manager
Common Bridge
09.2021 - 05.2022
- Coordinated cargo delivery operations from China to destinations such as Azerbaijan, Armenia, Georgia, and Kazakhstan
- Maintained seamless communication with clients to ensure timely and accurate delivery of shipments
- Managed contracts and logistics to optimize efficiency and customer satisfaction
- Built strong relationships with clients through exceptional service and personalized solutions
Content Manager
Gepherini
02.2020 - 02.2021
- Built and managed the company website using WordPress, enhancing user experience and functionality
- Fixed bugs, added new features, and updated plugins to ensure optimal website performance
- Collaborated with the design team to implement design changes and improvements
- Operated within the customer support team, handling all website chats and managing inquiries via the Call Center
- Uploaded daily content, maintaining up-to-date and engaging material for the website
- Coordinated with various departments to ensure seamless content integration and website maintenance
Technical Support
OSHE Georgia
01.2019 - 01.2020
- Provided technical troubleshooting and resolution for hardware and software issues
- Assisted customers with product installations, ensuring high satisfaction rates
- Delivered professional and timely support, maintaining a positive client relationship
Education
Bachelor - Public Relations
Georgian Technical University
Tbilisi, Georgia01-2024
Active course - Front End Engineer
CodeAcademy
Skills
Skills
- Technical:
Proficient in HTML and CSS
More than basic knowledge of JavaScript
Experience in building and managing WordPress websites
Proficient in Adobe Photoshop and Illustrator
Proficiency in Microsoft Office and all Windows-based IT Support tools
Experience using CRM and other support-related tools
- Core Competencies:
Strong communication and interpersonal skills
Punctual and dependable
Team-oriented and collaborative worker
Problem-solving and critical-thinking abilities
Adaptable to new challenges and environments
Languages
- Georgian, Native
- English, Fluent
- Russian, Basic
Timeline
Sales / Customer Representative
PnL Group
03.2023 - 06.2024
Customer Service / Installator
MagtiCom LTD
06.2022 - 02.2023
Sales Manager
Common Bridge
09.2021 - 05.2022
Content Manager
Gepherini
02.2020 - 02.2021
Technical Support
OSHE Georgia
01.2019 - 01.2020
Bachelor - Public Relations
Georgian Technical University
Active course - Front End Engineer
CodeAcademy
Similar Profiles
Opeyemi KolawoleOpeyemi Kolawole
Cleaner at PNL PropertiesCleaner at PNL Properties
Drew DicksonDrew Dickson
Project Manager at Flournoy Construction Group, A Kajima USA GroupProject Manager at Flournoy Construction Group, A Kajima USA Group
Emmanuel G. FreemanEmmanuel G. Freeman
Project Manager at Group Fitness Challenge, 325th Medical GroupProject Manager at Group Fitness Challenge, 325th Medical Group