Nikoloz Matuashvili
Tbilisi
Summary
Customer-focused professional with strong problem-solving skills and a calm demeanor in high-pressure situations. Experienced in security and real estate, with a proven ability to communicate clearly across languages (English, Russian, Georgian, Ukrainian). Adept at handling inquiries, resolving conflicts, and maintaining attention to detail—ideal for providing exceptional online support in the iGaming industry.
Overview
5
5
years of professional experience
Work History
Security Guard
TMH Caucasus
Tbilisi, Georgia
05.2023 - 09.2024
- - Provided vigilant monitoring and rapid response to incidents, ensuring safety protocols were followed.
- - Transferable Skills:
- - Resolved conflicts professionally (applies to customer disputes).
- - Documented and reported issues clearly (relevant for ticketing systems).
- - Worked in high-stress scenarios (similar to handling urgent player inquiries).
Real Estate Agent
State Penthouse
Tbilisi, Georgia
07.2019 - 04.2020
- - Assisted clients with property inquiries, negotiating terms, and explaining complex details simply.
- - Transferable Skills:
- - Customer service and relationship building.
- - Multilingual communication (engaged Russian/English-speaking clients).
Education
Dental Technician Diploma - undefined
Tsminda Dimitri Khipiani College
01.2020
Skills
- Customer Support: Conflict resolution, de-escalation, and active listening
- Multilingual Communication: Fluent in Russian (near-native), English (B2), Georgian (native), and Ukrainian (intermediate)
- Technical Adaptability: Quick learner of software/platforms (experience with security systems/reporting tools)
- Stress Management: Thrives in fast-paced environments (security background)
- Attention to Detail: Accurate incident reporting and process adherence
Timeline
Security Guard
TMH Caucasus
05.2023 - 09.2024
Real Estate Agent
State Penthouse
07.2019 - 04.2020
Dental Technician Diploma - undefined
Tsminda Dimitri Khipiani College