Nikoloz Gelashvili

As a Customer Support Specialist, I communicate with customers via chat and phone, finding solutions in every situation with patience and empathy. I handle over 200 chats per day while maintaining a high level of service. This role has helped me improve my overall communication skills and taught me how to approach everyone,not only customers,with greater empathy.

• Assisted clients with immigration application support via chat, email, and phone
• Ensured accurate and helpful responses to customer inquiries

• Promoted immigration services for Canada and the USA
• Explained visa programs and guided clients through the process

• Assisted customers via chat and email with technical issues
• Ensured timely and efficient resolution of client inquiries

• Hosted live casino games, engaging with players in real-time
• Managed game operations, ensuring compliance with company protocols