Nigeria M Harris
Covington,Ga
Summary
Dedicated and multi-talented professional with extensive experience in administrative and clerical support. Committed to delivering exceptional service in fast-paced environments, resulting in a remarkable 95% customer satisfaction rate. Recognized for outstanding communication skills and a proven ability to effectively handle High volume patient inquiries and appointments. Adept at problem-solving, and delivering high-quality customer support.
Overview
11
11
years of professional experience
Work History
RECEPTIONIST & DETENTION TECH
Rockdale County Sheriff office
05.2023 - Current
- Providing support to administrative, clerical, and detention personnel.
- Handling over +40 high volume inbound and outbound phone calls efficiently.
- Maintains all required records and reports, while preparing files and folders for supervisor review.
- Maintained detailed and accurate records of visitors, Money transactions, And all calls received.
- Scheduling high volume appointments with Attorneys, Fingerprint scanning, and Public visitations.
- Typed memos and letters using a standard computer with Microsoft Office softwares.
OFFICE ASSISTANT
Milestone Education
09.2022 - 03.2023
- Scheduling employees work and training schedules weekly. With 10% Adjusting Call outs and Overtime. And the remanding 90% routine schedules.
- Maintained compliance with deadlines while fulfilling all reporting standards.
- Developed and maintained classroom environment conduct learning and appropriate lessons for social and emotional development of students.
- Participated in training courses and professional development opportunities to improve teaching skills.
- Make +20 inbound and Outbound phone calls.
- Utilized Microsoft Office suite to manage and streamline daily operational activities.
ACCOUNTING CLERK & CUSTOMER SERVICE SPECIALIST
Advance Medical Designs Inc.
08.2019 - 08.2022
- Documenting customer interactions and transactions in the company's database
- Assisting customers with orders, returns, and account-related issues
- Responded to telephone inquiries and complaints following standard operating procedures
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Navigated multiple computer systems and applications and utilized search tools to find information
FRONT DESK MEDICAL RECEPTIONIST & PATIENT CARE ASSISTANT
ENT of Georgia North
01.2017 - 01.2020
- Exhibited desire to learn and upgrade skills by performing additional department or unit duties
- Maintained Patient Hygiene
- Turned and repositioned bedridden patients
- Supplied, collected, and emptied bedpans
- Applied clean dressings, slings, and support bandages
- Observed patient's responses, reactions, and changes to medications
- Collected data regarding patients' diseases, conditions, and treatment plans
Patient Care Assistant
Home Health LLC
03.2014 - 02.2017
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
HIGH SCHOOL DIPLOMA -
Newton High School/Newton College Career Academy
Skills
- Administrative support
- Microsoft Office
- High volume Scheduling
- Data Entry
- Multitasking
- Medical Terminology
- Strategic Planning
- Customer/Client relations
- Verbal and written communication
- Basic accounting
- Microsoft Office Proficiency
- Telephone Etiquette
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
RECEPTIONIST & DETENTION TECH
Rockdale County Sheriff office
05.2023 - Current
OFFICE ASSISTANT
Milestone Education
09.2022 - 03.2023
ACCOUNTING CLERK & CUSTOMER SERVICE SPECIALIST
Advance Medical Designs Inc.
08.2019 - 08.2022
FRONT DESK MEDICAL RECEPTIONIST & PATIENT CARE ASSISTANT
ENT of Georgia North
01.2017 - 01.2020
Patient Care Assistant
Home Health LLC
03.2014 - 02.2017
HIGH SCHOOL DIPLOMA -
Newton High School/Newton College Career Academy
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