Natia Pridonishvili
Tbilisi
Summary
A responsible, results-oriented manager, passionate about delivering outstanding quality and service. Experienced in identifying customer needs and providing timely solutions to problematic cases. Strong interpersonal and teamwork skills, fostering collaboration and trust between customers and colleagues. Professional offering a background in client relationship management . Ready to take on new challenges at a new company. Committed to further improvement and successful contribution to the company's profits.
Overview
20
20
years of professional experience
Work History
SENIOR CLIENT SERVICE MANAGER
Logistics company Boxette Georgia
Tbilisi
09.2020 - 08.2024
- Supervise and coordinate a team of customer service representatives to optimize processes for better efficiency and client satisfaction. Initiate corrective actions if needed
- Manage key customer relationships to ensure their logistics needs are met efficiently
- Address escalated issues and develop solutions to ensure effective service delivery, including delays or other cases
- Communication with foreign partners regarding shipping issues
- Prepare all necessary documents for international shipping
- Prepare and lodge import declarations electronically
PROJECT MANAGER (MEETING, INCENTIVES, CONFERENCES, EVENTS)
Intermice Tour
09.2018 - 06.2020
- Plan and calculate corporate tours to Georgia
- Coordinate with hotels, restaurants, event halls and etc for quotations
- Make a detailed itinerary and plan of tour activities in accordance with the client's preferences
- Provide full logistics during a tour
- Take responsibility for flawless implementation of tours
- Issue invoices and control their payments
ASSISTANT TO MICE MANAGER
Travel Agency BTL (MICE)
Tbilisi
06.2018 - 07.2018
- Take an active part in processing requests, preparing detailed descriptions and budgets for corporate tours in Georgia
- Assist the manager in implementing the project after it is confirmed by the client
TOUR OPERATOR
Travel Agency Gudauritours
Tbilisi
03.2017 - 05.2018
- Assist customers with booking tours and activities in Georgia, providing information about destinations and arranging transportation.
- Book hotels, restaurants and transfers
- Issue invoices and control their payment
SALES MANAGER
Alex Yanovsky Online Business School
Tbilisi
12.2015 - 03.2016
- Sell online school courses using CRM system and IP telephony
CASHIER-OPERATOR
Bank Republic (Societe Generale Group)
Tbilisi
09.2007 - 09.2015
- Provide effective customer service in accordance with their needs
- Provide local and international money transfers
- Manage customer accounts
CASHIER
Goodwill
Tbilisi
05.2005 - 09.2007
- Provide fast and efficient service to the customers
SECRETARY OF THE DEPUTY MINISTER
Ministry of Internal Affair of Georgia
Tbilisi
06.2004 - 10.2004
- Administer incoming and outgoing correspondence
- Answer calls and meet visitors
- Organize and maintain executive calendars, including scheduling meetings, travel arrangements and conference calls
Education
Marketing, Finances, Management, BA
Free University of Tbilisi (ESM)
Tbilisi07-2012
Bachelor of Science - Lawyer
Georgian Institute of Economics
Tbilisi01.2000
International Logistics
IBSU ACADEMY
TbilisiSkills
- Organizational and planning skills
- Communication skills
- Responsibility and accountability skills
- Problem solving skills
- Attention to detail
- Adaptability skills
- Analytical skills
Languages
- Russian
- English
Languages
Georgian
First Language
English
Upper Intermediate (B2)
B2
Russian
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
SENIOR CLIENT SERVICE MANAGER
Logistics company Boxette Georgia
09.2020 - 08.2024
PROJECT MANAGER (MEETING, INCENTIVES, CONFERENCES, EVENTS)
Intermice Tour
09.2018 - 06.2020
ASSISTANT TO MICE MANAGER
Travel Agency BTL (MICE)
06.2018 - 07.2018
TOUR OPERATOR
Travel Agency Gudauritours
03.2017 - 05.2018
SALES MANAGER
Alex Yanovsky Online Business School
12.2015 - 03.2016
CASHIER-OPERATOR
Bank Republic (Societe Generale Group)
09.2007 - 09.2015
CASHIER
Goodwill
05.2005 - 09.2007
SECRETARY OF THE DEPUTY MINISTER
Ministry of Internal Affair of Georgia
06.2004 - 10.2004
Marketing, Finances, Management, BA
Free University of Tbilisi (ESM)
Bachelor of Science - Lawyer
Georgian Institute of Economics
International Logistics
IBSU ACADEMY
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