Natia Kobakhidze
Tbilisi,TB
Summary
Dedicated staff with customer service knowledge and skills. With the ability to provide services to increase profitability and improve company results.
Overview
3
3
years of professional experience
Work History
General Sales Manager
Industro Lab
04.2024 - Current
- Maintaining order in the branch;
- Customer support during showroom visits and phone calls;
- Sharing complete information about products
Troubleshoot and respond quickly; - Focus on increasing sales and convincing customers;
- Software work, writing invoices, description of products, Bill of lading.
Advertising Department Manager
Caspi Group
09.2023 - 12.2024
- Management of sales growth process of advertising accessories, organization and management of meetings with various companies, involvement in procurement process;
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives;
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Contact Center Specialist
Swiss Capital
07.2022 - 12.2023
- Increasing customer satisfaction through timely actions, effective resolution of their problems;
- Liaising with departments to resolve issues or improve processes;
- Using the program to effectively manage customer information and track case progress.
Practise- Tour Operator
Discover Georgia
05.2022 - 08.2022
- offering a tourist package to the user during the practice period;
- searching for prices, comparing and offering the best option to the user;
- Tour planning and offering.
Operator of the Head of the Laboratory
Med Diagnostics Laboratory
08.2021 - 07.2022
- Maintained a safe work environment by strictly following safety guidelines and protocols;
- Assisted new operators in onboarding, best practice knowledge sharing and teamwork.
Education
An Amateur Level - Graphic Design
Academy of Digital Industries
Aghmashebeli 6109.2024
Bachelor of Tourism - Bachelor of Business Administration
Georgian National University SEU
300 Aragveli07.2020
Skills
- Strong Organization
- Clean Driving Record
- Crisis Management
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Call center experience
- Microsoft Excel
- Microsoft Outlook
Languages
Georgian
Native language
English
Upper intermediate
B2
Timeline
General Sales Manager
Industro Lab
04.2024 - Current
Advertising Department Manager
Caspi Group
09.2023 - 12.2024
Contact Center Specialist
Swiss Capital
07.2022 - 12.2023
Practise- Tour Operator
Discover Georgia
05.2022 - 08.2022
Operator of the Head of the Laboratory
Med Diagnostics Laboratory
08.2021 - 07.2022
An Amateur Level - Graphic Design
Academy of Digital Industries
Bachelor of Tourism - Bachelor of Business Administration
Georgian National University SEU
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