Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
NATALIIA NOVYK

NATALIIA NOVYK

Geneva

Overview

10
10
years of professional experience
1
1
Certification

Work History

Caseworker

ICRC
01.2024 - Current

- Assess and monitor the situation of people affected by the International Armed Conflict between the Russian Federation and Ukraine, with regard to their needs in the field of restoring family links/the search for missing persons.

- Conduct comprehensive analyses of caseloads, using the tools and methodologies developed by the CTAb and OSI, and produce narrative summaries on the circumstances of the disappearance of missing persons, including hypotheses on their fate and whereabouts as well as recommendations for follow up (internally and externally), and proposing potential search avenues. Prepare drafts for submissions to authorities on missing persons.

Protection Family Links Officer (team Leader)

ICRC
04.2022 - 12.2023

- Coordinate a team of up to 12 people in the Front Office of the CTA Bureau for the International Armed Conflict between the Russian Federation and Ukraine;

- manage the system for registering cases (CRM program): answer to questions on the CRM daily use of the program whole team, report anomalies to the CRM manager, regularly check Data entry of the team;

- draft the weekly report: compile the statistics from all team, compile all the trends;

- draft the initial SOPs of the Front Office;

- collect tracing requests of missing people from affected population and ensuring that files are completed.

Head of Customer Service

Audytowanie.pl sp. z o.o.
10.2020 - 04.2022

- Supervising the functioning of the department and implementation of planned strategies;

- monitor efficient working of Polish immigration programs and assist to provide appropriate response to all immigration questions and resolve all issues according to required legal requirements.


Freelance, Real Estate Company and Consultancy Agency

Royal Residence Nataliia Novyk
07.2018 - 11.2021

- Guide clients through the buying and selling of different types of properties (including help with a permit from the Minister of Internal Affairs to buy real estate);

- training in the field of legalization of stay and employment of foreigners.

Customer Service Specialist

Karolina Zduńczyk and Hicopy sp. z o.o.
11.2014 - 07.2019

- Cooperation with customers and suppliers cooperating with the company;

- verifying the authenticity of paperwork and supporting documents.

Education

Executive course -

International Humanitarian Law in Theory And Practice - Leiden University
10.2023

Executive course -

DHA: Humanitarian Action in the Digital Age - Ecole Polytechnique Federale de Lausanne
10.2023

Master's degree in English philology -

Sumy State 'A.S. Makarenko' Pedagogical University
12.2017

Master's degree in Tourism and Travel Services Management -

Vistula University
09.2016

Skills

  • Microsoft Software
  • Analytical Skills
  • MAF ICIMS TM CC
  • Supervisory Skills
  • International Relations
  • Leadership
  • Multitasking
  • Conflict resolution
  • Problem-solving
  • Communication
  • Social Media Marketing

Certification

  • BLS-AED-SRC
  • ICRC Cyber Security Training 2022-2024
  • Understanding Protection
  • Understanding Detention
  • Microsoft Dynamics 365
  • Understanding the Protection of Family Links (PFL)
  • Navigating Prot6 A Training for Non-Data Staff
  • Minimum Standards for Child Protection in Humanitarian Action
  • Corporate Social Responsibility Project
  • Employment of Foreigners (Zatrudnianie cudzoziemców)
  • Health and safety training for administrative and office employees (Szkolenie okresowe osób kierujących pracownikami)
  • IMEX-MPI-MCI Future Leaders Forum


Timeline

Caseworker

ICRC
01.2024 - Current

Protection Family Links Officer (team Leader)

ICRC
04.2022 - 12.2023

Head of Customer Service

Audytowanie.pl sp. z o.o.
10.2020 - 04.2022

Freelance, Real Estate Company and Consultancy Agency

Royal Residence Nataliia Novyk
07.2018 - 11.2021

Customer Service Specialist

Karolina Zduńczyk and Hicopy sp. z o.o.
11.2014 - 07.2019

Executive course -

International Humanitarian Law in Theory And Practice - Leiden University

Executive course -

DHA: Humanitarian Action in the Digital Age - Ecole Polytechnique Federale de Lausanne

Master's degree in English philology -

Sumy State 'A.S. Makarenko' Pedagogical University

Master's degree in Tourism and Travel Services Management -

Vistula University
NATALIIA NOVYK