Natalia Chogovadze
Tbilisi, Georgia
Summary
Polite and professional Call Center Representative successful in applying strong communication and problem resolution skills to each customer issue. Skillful in building long-lasting, loyal customer relationships.
Overview
25
25
years of professional experience
Work History
Call Center Representative
Magticom LLC
09.2016 - 07.2023
- Responded to customer calls to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Registration Team Leader
Magticom LLC
07.2007 - 09.2016
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings
Dealers Center Representative
Magticom LLC
01.2006 - 07.2007
- Providing excellent dealers service
- Responded proactively and positively to rapid change
- Responded to emails to answer questions about products and services
Dealer Relations Coordinator
Magticom LLC
11.2005 - 01.2006
- Managed internal, external and crisis communications.
- Providing excellent dealersr service
Coordinator of Warehouse
Magticom LLC
07.2003 - 11.2005
- Verified accuracy of shipping and receiving documents and maintained records.
- Communicated and integrated with other departments to share information and coordinate successfully.
- Helped keep inventory accurate by overseeing daily cycle counts.
Representative for Registration
Magticom LLC
12.2000 - 07.2003
- Collected demographic information
Representative for Registration
National HealthCare Org.
09.1998 - 11.1999
- Entered patient information into system accurately
- Completed registration paperwork, verifying accurate patient information.
Education
Bachelor - Bachelor of Informatics And Control Systems
Georgian Technical University
Tbilisi, Georgia07.1994
Skills
- MS Office
- Call Control Skills
- Customer Communication
- Performance Monitoring
- Customer support
- Client communication
- Answering questions
Languages
Georgian
Native language
Russian
Advanced
C1
English
Elementary
A2
Timeline
Call Center Representative
Magticom LLC
09.2016 - 07.2023
Registration Team Leader
Magticom LLC
07.2007 - 09.2016
Dealers Center Representative
Magticom LLC
01.2006 - 07.2007
Dealer Relations Coordinator
Magticom LLC
11.2005 - 01.2006
Coordinator of Warehouse
Magticom LLC
07.2003 - 11.2005
Representative for Registration
Magticom LLC
12.2000 - 07.2003
Representative for Registration
National HealthCare Org.
09.1998 - 11.1999
Bachelor - Bachelor of Informatics And Control Systems
Georgian Technical University
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