Nana Mezurnishvili

• Set targets for seasonal holiday and tour sales to achieve revenue goals.
• Actioned customer feedback to improve tour and holiday offerings.
• Verified customer insurance and documentation ahead of travel for reduced risk.
• Negotiated below-average hotel costs to maximize earning possibilities.
• Researched resorts and destinations ahead of tour planning to assess suitability for customer bases.
• Informed resort representatives of guest arrival, package, and departure details.
• Invoiced customers and chased up unpaid bookings to avoid payment delays and balancing issues.
• Calculated competitive tour quotes to increase bookings and grow revenue.
• Built positive, productive relationships with suppliers to negotiate budget-friendly prices.
• Listened to customer problems, objections and concerns, offering tailored solutions.

• Reservation of the sold services from Tour Operators and B2B Agents
• Take Care of Customer Satisfaction
• Reservation Team Management
• Hiring and mentoring Drivers, Guides, and even Reservation Staff for teaching and support roles
• Making Monthly Report
• Spoke with local Hotel Sales Managers to arrange discounted hotel offers to improve booking levels.
• Accepted and recorded vouchers, from travellers' receipts and other forms of payment.
• Controlling Arrivals and Departures

>Sale tour packages & transfers.
>Hotel and Restaurant, Spa services offer and booking
>Coordinator, guide assistance in case of 40+ group members

> Representative at the Airport