Mohammadjavad Khalasi
Tbilisi,TB
Summary
Proven Technical Support Consultant from GeoRent, adept in remote support and problem-solving, significantly enhanced system performance and reduced downtime. Skilled in MS Office, demonstrated exceptional teamwork by leading training sessions and authoring key documentation. Achieved notable productivity improvements, contributing to continuous process enhancement and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
Technical Support Consultant
GeoRent
02.2023 - Current
- Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Reduced downtime and improved productivity by providing timely technical support to clients, addressing their concerns and solving problems quickly.
- Contributed to the continuous improvement of internal processes by sharing insights, suggestions, and lessons learned from past experiences with peers and management.
- Authored best practices documentation for use in new personnel onboarding processes.
- Participated in industry conferences, workshops, or seminars for professional development opportunities that enhanced expertise as a Technical Consultant.
Technical Sales Engineer
Intelligent Control & Processing (ICP)
10.2021 - 01.2023
- Developed comprehensive proposals for complex projects, showcasing the value of our technical solutions in meeting client objectives.
- Enhanced company reputation within the industry through participation in trade shows, conferences, and other networking events.
- Delivered detailed product demonstrations, highlighting unique features and benefits to prospective customers.
- Provided exceptional pre-sales support, guiding customers through the evaluation process and addressing any concerns or questions.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
Elevator Technician
Faraz Control
01.2020 - 09.2021
- Upgraded outdated elevator systems with modern components, enhancing performance and reliability.
- Streamlined work processes by implementing effective troubleshooting techniques for faster fault diagnosis.
- Supported sales team by providing technical assistance during client consultations, leading to increased revenue generation opportunities.
- Developed comprehensive preventive maintenance plans tailored to each client''s specific needs, reducing equipment downtime significantly.
- Increased customer satisfaction by promptly addressing and resolving elevator malfunctions and breakdowns.
- Contributed to team success by sharing expertise with junior technicians during training sessions and on-the-job mentoring.
- Reduced callbacks by accurately diagnosing and repairing complex electrical, issues in elevators.
- Tested newly installed equipment to meet safety regulations.
- Minimized lateral motion of cars traveling through shafts to maximize safety and passenger comfort.
Education
Bachelor of Science - Electronic Engineering
09.2012 - 05.2015
Associate of Science - Electronic
02.2010 - 06.2012
- Completed Coursework: [PLC Programing], [2012]
- Member of [Swimming Club], [2010] to [2012]
Skills
- Remote support
- Technical issues analysis
- MS office proficiency
- Teamwork
- Problem-solving
- Attention to detail
Certification
- University of Birmingham
Electrical Engineering: Sensing, Powering and Controlling
Three wekks online course.
- Principles of Engineering
King's College London
Four weeks online course.
Swimming, Running, Writing, Reading
Swimming and running are my favorite sports. I have passed life guard course when i was university student and i run in marathon events at least once in a year.
Languages
Persian
Native language
English
Proficient
C2
Timeline
Technical Support Consultant - GeoRent
02.2023 - Current
Technical Sales Engineer - Intelligent Control & Processing (ICP)
10.2021 - 01.2023
Elevator Technician - Faraz Control
01.2020 - 09.2021
South Tehran Azad University - Bachelor of Science, Electronic Engineering
09.2012 - 05.2015
Shamsipour Technical College - Associate of Science, Electronic
02.2010 - 06.2012
- University of Birmingham
Electrical Engineering: Sensing, Powering and Controlling
Three wekks online course.
- Principles of Engineering
King's College London
Four weeks online course.
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