Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Mira Tchamiashvili

Mira Tchamiashvili

Tbilisi

Summary

Dedicated and results-driven customer support professional with experience in the gaming industry. Skilled in troubleshooting, problem-solving, and providing exceptional player support to enhance user experience. Adept at handling inquiries, resolving technical issues, and ensuring customer satisfaction through clear communication and efficiency. Passionate about gaming, player engagement, and delivering top-tier service in a fast-paced environment.

Overview

2
2
years of professional experience

Work History

Custom Support Specialist

Softswiss
02.2024 - 02.2025
  • Provided exceptional customer service to over 200+ customers daily in a fast-paced retail environment.
  • Developed a comprehensive understanding of the company's products and services to answer customer inquiries.
  • Assisted customers with product selection, installation and troubleshooting.
  • Provided timely and accurate resolution to customer inquiries and escalated customer complaints to appropriate management.
  • Proactively identified customer needs and offered innovative solutions to enhance customer experience.

Game Presenter

Evolution Georgia
09.2022 - 11.2023
  • During this time, my experience at Evolution has provided me with valuable expertise in customer interaction and relationship management.

Education

Bachelor's degree program - American Studies

International Black Sea University
01.2025

Skills

  • Creativity
  • Work ethic
  • Communication
  • Problem-solving
  • Attention to detail
  • Interpersonal skills
  • Adaptability
  • Time management
  • Teamwork
  • Leadership

Languages

Georgian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Turkish
Intermediate (B1)

Personal Information

Date of Birth: 06/14/03

Timeline

Custom Support Specialist

Softswiss
02.2024 - 02.2025

Game Presenter

Evolution Georgia
09.2022 - 11.2023

Bachelor's degree program - American Studies

International Black Sea University

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Mira Tchamiashvili